contact center Jobs in new jersey

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Contact Center CSR

Pyramid Consulting, Inc.

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Remote

Contract

Immediate need for a talented Contact Center CSR. This is a 11+months contract opportunity with long-term potential and is located in Jefferson City, MO (Remote ). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78752 Pay Range: $16 - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Location : remote, however,
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Posted 1 day ago

Contact Center Platform Engineer (Genesys)

Caresoft

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Newark, New Jersey, USA

Contract

Job Title: Contact Center Platform Engineer (Genesys) Role: Senior Developer/Software Engineer (Genesys) Location: Newark, NJ Technical Skills Required: Genesys Cloud, AWS Lex, Lambda, NodeJS/ Python Experience Required: 5+ years of hands-on experience in coding/development in Contact Center platform (Routing/Reporting Call flows, IVR, Conversational AI, ChatBots, Call Recording, WFM etc) 2+ years of experience in Cloud enablement of Contact Center Solutions, especially in migrating from On
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Posted 11 days ago | Updated 4 hours ago

Cloud Contact Center Architect

Integrated Technology Strategies, Inc.

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Remote

Contract, Third Party

Title: Voice/Phone and Cloud Contact Center Technology Architect Location: Remote. Candidate is required to be onsite for one week each month. Candidates must work EST time. Duration: 12+ Months Description of Duties Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of
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Posted 11 days ago

MS Dynamics Contact Center migration Architect - REMOTE

NJTECH INC.

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Remote

Contract

We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth. We are seeking an experienced and outstanding Solution Architect (MS Dynamics Contact Center) for one of our esteemed clients. Role: Solution Architect (MS Dynamics Contact Center) Location: REMOTE Lead the architectural design and implementation of MS
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Posted 34 days ago | Updated 6 days ago

Contact Center Analyst

Kforce Technology Staffing

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Remote or East Providence, Rhode Island, USA

Contract

RESPONSIBILITIES: Kforce has a client that is seeking a Contact Center Analyst in East Providence, RI. Summary: We're seeking a Contact Center Analyst to join a dynamic team supporting multiple enterprise contact centers. This role is critical in managing technical incidents, escalating system issues, and ensuring timely resolution of disruptions that impact business operations. The Analyst will work closely with internal teams and external service providers to support telephony systems and cor
Posted 8 days ago | Updated 1 hour ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 12 days ago

Voice/Phone and Cloud Contact Center Technology Architect

Data-Core Systems, Inc.

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Remote

Full-time, Third Party

RESPONSIBILITIES Design and implement voice and contact center solutions including Natural Language IVR, and agent assist voice call.Migrate from on prem contact center to cloud hosted contact center as a service provider in a PCI compliant environmentPlan, document, and support the configuration of contact center supporting solutionsCreate detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions with seaml
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Posted 12 days ago

Pre Sales Analyst - Telecom, CCaaS, Contact Center

Maximus, Inc.

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Remote

Full-time

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems,
Posted 7 days ago | Updated 13 hours ago

Contact Center Omnichannel specialist with MS Teams for a global telecom firm

GTechNY

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Edison, New Jersey, USA

Full-time

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product. You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, an
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Posted 60+ days ago | Updated 11 hours ago

Sales Executive / Business Development - Contact Center & Cloud Solutions

Sensiple Inc.

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Woodbridge Township, New Jersey, USA

Full-time

Tryvium(Tryvium.ai)is looking for an experienced and results-drivenBusiness Development Executivewith a strong background inSoftware Services, SaaS product sales, and Cloud-based Contact Center solutions. The ideal candidate will focus on identifying, engaging, and closing opportunities inCloud Contact Centerplatforms (Amazon Connect, Google CCAI, Genesys, Avaya, Azure Communication Services, etc.) and broaderCX transformation initiatives. Location: Woodbridge, NJ / Omaha, NE Key Responsibilitie
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Posted 60+ days ago | Updated 13 hours ago

Senior Application Architect Contact Center AI/Chatbot

Humana Inc

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Remote

Full-time

Become a part of our caring community and help us put health first The Senior Application Architect designs and develops IT applications architecture solutions to business problems in alignment with the enterprise architecture direction and standards. The Senior Application Architect work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Application Architect is responsible for Archit
Posted 9 days ago | Updated 6 hours ago

CCaaS Business Analyst ( Genesys)

Visionary Innovative Technology Solutions

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Remote

Full-time

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement
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Posted 8 days ago

Genesys Cloud Architecture

Yochana IT Solutions

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Raritan, New Jersey, USA

Contract

Soft Skills requirements 1. Excellent communication and conversation skills (Verbal and Written) 2. Good documentation skills 3. Good working knowledge of MS OFFICE (Including MS Project and Visio) Certification requirements: 1. Google Cloud Platform (Mandatory) 2. ITIL Foundation (Preferred) Skills required Understanding of SIP Protocols, Genesys Framework and Architecture Good Knowledge of SIP protocol. Hands on experience on multimedia setup (chat & email) environment Hands On experience o
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Posted 55 days ago | Updated 11 hours ago

Business Systems Anaylst - Senior

Information Technology Group

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Remote

Contract

The Business Systems Analyst will play a critical role working with the Agile team made up of Product Practitioners, Engineers, Client User Experience and Design teams, as well as business partners to drive Contact Center Modernization and deliver amazing experiences for our clients. The ideal candidate is a seasoned Business Systems Analyst with a client-centric mindset and experience with omni-channel solutions that helps us meet clients on their terms. This candidate should be able to demonst
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Posted 8 hours ago

Gen AI Solutions Architect | Contract | Remote | 15 + Years Only

Anagha Techno Soft

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Remote

Contract

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months 15+ Years Only Required Skills: Architectural/technical experience with Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic AI, etc.)Architectural/technical expertise with cloud especially Google Cloud Platform, Azure, AWS (native, cloud agnostic, container, etc offerings) and cloud/SAAS systems integration.Experience designing REST APIs that facilitate a strong developer experience or simplify systems
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Posted 5 days ago

Business Intelligence (BI) Developer - Genesys

JSR Tech Consulting

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Remote

Contract

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller
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Posted 8 days ago | Updated moments ago

Gen AI Solutions Architect - Remote

ProCorp Systems Inc.

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Remote

Contract, Third Party

Position: Gen AI Solutions Architect Location: Remote Duration: 12 Months Here are some important key points for this role. Gen AI (RAG/chain frameworks, Vector DB searches and embeddings, Agentic Al, etc.) Google Cloud Platform, AWS (native, cloud agnostic, container, etc offerings)REST APIsKafka for messaging/streaming. RDBMS and/or NoSQL databases (i.e. MongoDB)Experience with modern languages (Python), frameworks, and technologies such as Java, JavaScript, Node.jsImpending Al agent interope
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Posted 7 days ago | Updated 7 days ago

Network and Unified Communication Deployment Engineer - FULL TIME role

SmartIMS Inc.

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Plainsboro Township, New Jersey, USA

Full-time

Locals resources preferred FUL TIME Role We are unable to sponsor the visa for this role Network and Unified Communication Deployment Engineer Plainsboro, NJ 08536 (In-office, at least 3 days a week) FULL TIME role Role Summary We are seeking a Network and Unified Communication Deployment Engineer to join our high-performing team. The ideal candidate will have deep expertise in deploying and supporting Cisco SDWAN, WebEx Calling, and Contact Center solutions. You will work closely with cust
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Posted 60+ days ago | Updated 1 day ago

Customer Project Manager

GDH

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Remote

Third Party, Contract

Job Description: Our client is seeking a highly skilled and experienced Project Manager to lead and manage the implementation of Unified Communications (UC) and Contact Center migration projects for the Customer account within the healthcare vertical. The Customer is transitioning from competing UC and Contact Center solutions (e.g., Avaya, Genesys) to new technologies, requiring expert project management to ensure a smooth migration and adoption. This role is critical to delivering complex pr
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Posted 12 days ago | Updated 7 days ago

Genesys Developer

TECH-NET, INC

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Remote

Third Party, Contract

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver
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Posted 27 days ago