contact center jobs in new jersey

Remote or Hybrid in Addison, Texas

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Today

Title: Unified Communications Engineer Location: Remote Rate: $120,000-$140,000 Duration: Direct Hire Work Requirements: , Holders, or Authorized to Work in the U.S.Role OverviewWe are seeking a Unified Communications Engineer to support and modernize an enterprise communications environment. This role will focus on stabilizing current UC platforms while supporting a planned transition toward a consolidated, cloud-first Unified Communications strategy. The ideal candidate is hands-on, practical

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Full-time

BASED ON EXPERIENCE

Looking for Google CES Expert/Architect || Bethpage, NY || Fulltime

Remote

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6d ago

Hi, Hope you are doing well. We do have a position forGoogle CES Expert/Architect with our Client. Please find the details below and if interested please send me your updated word format resume. Title: Google CES Expert/Architect Location: Bethpage, NY Duration: Fulltime Experience: 5-10 Years Job Description: Must Have Technical/Functional Skills: Google CCAI, CCaaS, UJET, Google DialogFlow, Google Cloud Platform. Roles & Responsibilities: Google CCAI Design and Implementation Engineer Desi

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Full-time

130,000 - 150,000

Sierra AI Developer

Remote

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4d ago

100% Remote Sierra AI Developer Location Open Any Location -Remote Experience 2 5 years overall experience Minimum 2 3 years of hands-on experience with the Sierra AI platform Role Summary We are seeking a skilled Sierra AI Developer with practical experience building, integrating, and enhancing solutions on the Sierra AI platform. The ideal candidate will have worked on real-world implementations involving conversational AI, CRM integrations, and cloud-based architectures. Key Responsibilities

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Third Party, Contract

$60 - $70

Lead CCaaS Engineer (Genesys CX)

Weehawken Township, New Jersey

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Today

Job Title: Lead CCaaS Engineer (Genesys CX) Location: Weehawken, NJ(Onsite) Job Type: Contract W2 Must Have Skills: Genesys CCaaS development experience API Development OAuth Requirements: 3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments. Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions. In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital chann

Contract

Senior Manager, AI Process Innovation and Technology

Remote or Rhode Island

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Today

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all w

Full-time

USD 82,940.00 - 182,549.00 per year

Lead CCaaS Engineer - Genesys CX - Onsite

Weehawken Township, New Jersey

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Today

Transform customer experience technology as a Lead CCaaS Engineer at EPAM. You'll architect and implement sophisticated Genesys Cloud CX solutions while leading complex migration projects from legacy platforms, ensuring seamless transitions that enhance operational efficiency and elevate customer interactions. At EPAM, you'll work on cutting-edge technologies, solve complex challenges, and shape the future of digital innovation. With access to continuous learning, mentorship, and global project

Full-time

Senior Salesforce developer

Remote

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15d ago

Summary Develop and configure Salesforce solutions across Health Cloud, Service Cloud, and Experience Cloud, integrating with AWS and EHR systems. Leverage Agentforce, Data Cloud, and AI-driven automation to enhance patient and provider experiences. Key Responsibilities Build custom Apex, Lightning Web Components (LWCs), Flows, and OmniStudio components.Configure Health Cloud (with OmniStudio) and Experience Cloud (with Lightning Aura components).Develop API integrations with AWS (S3, Lambda, Re

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Contract

$60+

AI Process Innovation Manager

Remote or Rhode Island

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Today

Full-time

USD 54,300.00 per year

CRM Lead / Architect

Remote or Harrisburg, Pennsylvania

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5d ago

Title : CRM Lead / Architect Location: Harrisburg, PA **Remote w/ occasional onsite requirements Duration : 09 Months Contract Job Description : Expertise in Microsoft CE application development as a lead developer and/or architect Microsoft certified solution architect for business applications. Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect. Strong experience develop/deploy solutions using 0365 CE and Power Platform. Leveraging Al & Machine Leaming to

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Contract

Salesforce Developer | 100% remote | Only W2/1099 | (#CHS) (#ANB)

Remote

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20d ago

Job Role: Senior Salesforce Developer Location: Remote (preferred locations Reston VA, Washington DC, Maryland area) Contract Job Description Summary Develop and configure Salesforce solutions across Health Cloud, Service Cloud, and Experience Cloud, integrating with AWS and EHR systems. Leverage Agentforce, Data Cloud, and AI-driven automation to enhance patient and provider experiences. Key Responsibilities Build custom Apex, Lightning Web Components (LWCs), Flows, and OmniStudio components.

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Contract

Depends on Experience

Integration Developer

Remote or Harrisburg, Pennsylvania

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5d ago

Title : Integration Developer Location: Harrisburg, PA Hybrid: Remote and on location work as needed along the Turnpike (Onsite work is usually 3-4 days per month) Duration : 06 Months Contract Job Description : Experience as a Senior developer or similar role with Expert in integrating SAP, Microsoft Dynamics, Azure cloud, IVR systems & integrations w/ external systems, specifically high volume contact center Payment Processing Applications development and maintenance, in duding newer digital

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Contract

CXone Studio (or) IVA Specialist

Remote

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19d ago

Job Title: Nice CXOne Consultant Location: Minneapolis, MN (Remote)Visa: USC/TN/E3 Job Description: CXone & IVA Implementation Design and implement IVA workflows using NICE CXone Studio and AI vendor solutions. Configure IVR, ACD, and routing strategies tailored to business needs. Develop and maintain omnichannel experiences (voice, chat, email, SMS). System Integration Integrate CXone with CRMs (e.g., Salesforce, MS Dynamics), ticketing systems, and data platforms via APIs and connectors. Col

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Full-time

$50

Principal Emerging Technology Engineer

Remote or Kentucky

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Today

Become a part of our caring community and help us put health first The Principal Solution Engineer of Omni-Channel Solutions will lead strategic initiatives to deliver seamless customer experiences across digital and contact center platforms, serving as the IT owner. This role demands deep expertise in contact center technologies, cloud-based solutions, and AI-driven conversational platforms, combined with strong delivery experience in Chat solution using Genesys and Google. The ideal candidate

Full-time

USD 156,600.00 - 215,400.00 per year

Lead Engineer AEP Remote

Remote or Jersey City, New Jersey

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5d ago

NAVA Software is looking for Lead Engineer - AEP (AJO/CJA) Details: Lead Engineer - AEP (AJO/CJA) Work Model: Remote | Central / East Coast Hours Duration: 1+ year Job description: Position Overview: We are seeking a highly skilled and hands-on Lead Engineer specializing in Adobe Experience Platform (AXP) to drive the implementation and optimization of digital marketing solutions. The ideal candidate will have deep expertise in Adobe Journey Optimizer (AJO), Customer Journey Analytics (

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Third Party, Contract

Java with C++ (Locals Only) Client Inperson Interview

Hybrid in Berkeley Heights, New Jersey

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Today

Customer Experience, Contact Center Solutions, Digital Transformation, Cloud Computing & Independent Testing. With an expert team that has enriched experience in executing & developing sustainable IT strategies in Healthcare, Technology, Retail, Logistics, Education, Telecommunications, Government and Media, we help our diverse customers to envision the future. By developing highly scalable and consistent solutions, our primary goal is to deliver excellence at all levels and delight our customer

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Third Party, Contract

Depends on Experience

Salesforce BA with Pharma and Health Cloud

Remote or Arkansas

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Today

Domain: HLS/Pharma Skills: Salesforce CRM, experience in Salesforce health cloud/lifesciences cloud, knowledge of compliances Skills & Qualifications 12+ years of experience as a Business Analyst in CRM or Life Sciences domain. Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred. Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows. Experience with data migration and integration pro

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Full-time, Contract, Third Party

Telecom Engineer || Location: Remote || No C2C via Third Party ||

Remote

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12d ago

Technical Skills (ALL ARE MUST HAVES) Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures. Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, call recording, and ancillary support systems. Knowledge of WAN/LAN technologies and VoIP/SIP call routing technologies and protocols, including working

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Contract

$48 - $53

Call Center Support

Piscataway, New Jersey

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Today

Call Center Support Are you passionate about delivering exceptional customer service? Join our dynamic team and play a vital role in solving challenges and ensuring seamless experiences for our valued customers and members. As a Contact Center Associate, you'll be part of a collaborative environment that encourages growth and rewards dedication. **What We Offer:** - A supportive and inclusive work culture - Opportunities for professional training and development - The chance to work with a diver

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Contract

20/hr

Telecom Engineer 2

Remote

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12d ago

#W2 Requirement Job Title: Telecom Engineer 2 Location: Remote Duration: 12+ Months contract with possible extension Employment: W2 Job Description: Technical Skills (ALL ARE MUST HAVES) Expert level technical expertise of NICE CXOne systems and management of complex telecommunications environments and infrastructures. Experience with multiple voice and call center technologies such as but not limited to voice systems, call center technologies, PBX, gateways, voice networks, ACD, voicemail, cal

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Contract

$45 - $50

ServiceNow Agentic AI / Virtual Agent (VA) Architect

Remote

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Today

Role: ServiceNow Agentic AI / Virtual Agent (VA) Architect Duration: 6+ Months Location: Remote Role Overview The ServiceNow Virtual Agent & Agentic AI Architect is responsible for designing, implementing, and optimizing conversational AI and Agentic AI capabilities within the ServiceNow platform. This role combines deep ServiceNow architecture expertise with advanced knowledge of Virtual Agent (VA), Now Assist, and AI-driven workflows to deliver intelligent, scalable solutions that enhance use

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Third Party, Contract

Depends on Experience

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contact center jobs in New Jersey, USA