Escalation management jobs in frederick, md

Sterling, Virginia

•

10d ago

Customer Success Manager Oracle Location: Sterling Virginia Duration: 6-12 months Work Arrangement: 100% onsite Type: Contract Job Description We are seeking an experienced Customer Success Manager Oracle to support Oracle applications, drive user adoption, manage stakeholder relationships, and ensure successful delivery and utilization of Oracle solutions. Responsibilities Manage customer success and stakeholder relationships for Oracle applications and Oracle Cloud solutions.Partner with bus

Easy Apply

Contract

60 - 65

Help Desk Support

Remote or Reston, Virginia

•

Today

Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work At ICF our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal clients. We bring expertise in cloud, cybersecurity, enterprise architecture, data modernization, and digital transformation to support m

Full-time

USD 81,499.00 - 138,549.00 per year

Network Engineer (CBP - original)

Ashburn, Virginia

•

Today

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity

Full-time

USD 90,000.00 - 110,000.00 per year

Senior Manager, Data Center Technical Deployment

Ashburn, Virginia

•

Today

Who are we? Equinix is the world's digital infrastructure company , shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities a

Full-time

USD 153,000.00 - 229,000.00 per year

Senior Network Engineer (CBP - Original)

Ashburn, Virginia

•

Today

Full-time

USD 120,000.00 - 140,000.00 per year

ZScaler SME Network Engineer

Ashburn, Virginia

•

Today

Full-time

USD 170,000.00 - 185,000.00 per year

Federal Senior Principal Engineer, Solutions Architecture - SOCOM

Remote or Tampa, Florida

•

Today

Job Description Federal Senior Principal Engineer, Solutions Architecture - SOCOM (Onsite role - 5 days per week - prefer local candidates)(Active/Current TS/SCI Clearance Required)(Scif - no Bluetooth devices) Required location: Tampa, Florida Dell Technologies offers one of the largest technology profiles of any technology company in the world. As an account services management professional, you can expect opportunities to learn or be sent into situations requiring self-guided learning cov

Full-time

Senior Director of Technology and Managed Services

Frederick, Maryland

•

Today

Overview The Senior Director of Technology & Managed Services is responsible for the strategic leadership, governance, operational performance, and continuous advancement of the organization's technology ecosystem, managed service offerings, cybersecurity program, and enterprise business systems. This leader oversees technology operations supporting internal business functions and customer-facing environments, including Microsoft Azure, Microsoft 365, GCC High, cybersecurity, analytics, automa

Full-time

USD 180,000.00 - 215,000.00 per year

Scrum Master

Remote or Reston, Virginia

•

Today

Full-time

USD 81,499.00 - 138,549.00 per year

National Support Engineer

Remote or Florida

•

Today

The ideal candidate can be located anywhere in the continental United States. The National Support Engineer (NSE) serves as a Subject Matter Expert (SME) for Stago North America's installed base of diagnostic instruments. This role provides professional second-level support to the Field Service Engineering team and collaborates closely with internal departments to drive timely and thorough issue resolution. The NSE will be responsible for analyzing service data, identifying trends, and implemen

Full-time

National Support Engineer

Remote or Texas

•

Today

Full-time

Brokerage Services Registered Analyst - Series 7/63 - Remote

Remote or Wisconsin

•

Today

Job Description The Investment Client Services Analyst (Series 7/63) is a licensed, client-facing role responsible for supporting clients and registered financial representatives with investment account questions, performance inquiries, and securities transactions. Success in this role requires strong investment product knowledge, the ability to de-escalate complex situations, and ownership of issues through resolution. The analyst also contributes to continuous improvement efforts, embraces n

Full-time

USD 23.11 per hour

Product Support Engineer - Level 2

Remote or Dallas, Texas

•

Today

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to join the team of software engineering experts at Kyndryl? We are seeking a talented Product Support Engineer - Level 2 t to co

Full-time

USD 73,440.00 - 139,680.00 per year

Director, Technology Operations

Remote or St. Louis, Missouri

•

Today

Job Description Summary: The Director, Technology Operations, leads the operational service management function within Infrastructure & Operations (I&O). This role directly manages the Service Delivery Managers responsible for governing partner-delivered day-to-day infrastructure operations across the in-scope service towers, including Network Administration, Server & Storage Administration, Cloud Infrastructure Services, Monitoring & Event Management, Infrastructure Protection, and Identity &

Full-time

Sr. Engineer HCM App Integration - R01572131

Remote or Dallas, Texas

•

Today

Sr. Engineer HCM App Integration Job requirements The Sr. Engineer- HCM Integrations will partner closely with the HCM Integration Manager as a key technical leader for the team. This role will serve as the manager's primary technical counterpart, providing technical continuity, architectural oversight, and day-to-day technical leadership across the HCM integration landscape. Responsibilities: Act as the principal technical counterpart to the HCM Integration Manager, providing coverage and co

Full-time

USD 95,000.00 - 100,000.00 per year

Lead Account Technology Strategist (ATS) U.S. Public Sector

Remote or Virginia

•

Today

Lead Account Technical Strategist - U.S. Public Sector Position Overview: The Lead Account Technology Strategist (ATS) serves as the technical advisor for some of the most strategically complex and sensitive government accounts within the Citrix North America Government portfolio. This role engages with senior military and civilian technology leaders, and supports defense agencies to shape and execute mission-aligned technology strategies. The position translates functional strategy into action

Full-time

USD 153,216.00 - 229,824.00 per year

Level II IT Technician

Remote or Hybrid in Colorado Springs, Colorado

•

9d ago

About TeamLogic ITTeamLogic IT provides managed, co-managed, and project-based IT services to businesses that rely on secure, reliable, and effective technology. We are seeking an IT Technician who is customer-focused, technically capable, and comfortable supporting users across a variety of client environments. This role is ideal for someone who enjoys troubleshooting, solving problems, working directly with customers, and continuing to grow their technical skills. Role OverviewThe IT Technicia

Full-time

60000 - 70000

Remote Service Engineer

Remote

•

Today

Job Title Remote Service Engineer Job Description Serve as the frontline remote technical expert, delivering rapid diagnostics and issue resolution for healthcare customers and field teams while minimizing onsite service through advanced troubleshooting and escalation management. Your role: Provide remote technical support and diagnostics to healthcare customers and field partners using advanced remote access technologies.Respond to customer inquiries as a Philips representative, delivering

Full-time

USD 42.00 - 65.00 per hour

Senior Escalation Engineer

Remote

•

Today

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google, meaning we offer our customers an AI-powered platform that harnesses Google's Threat

Full-time

Principal IT Program Manager

Sterling, Virginia

•

3d ago

ROLE OVERVIEW: The Principal IT Program Manager leads complex enterprise programs, shapes program strategy, guides executive decision-making, mentors delivery teams, and improves PMO standards. This role influences delivery outcomes across teams and prepares the progression toward people leadership and portfolio ownership. Leads complex, high-impact, cross-functional IT programs by providing program strategy, executive decision support, delivery recovery, and mentorship that prepares the next st

Easy Apply

Contract

Depends on Experience

Escalation management jobs in Frederick, MD, USA