genesys jobs in jacksonville, fl

Remote or New Jersey

•

Today

Job description below 4+ years of handson experience in Contact Center technologies with strong expertise in Genesys Cloud IVR development using Architect Proven capability in IVR design and endtoend call flow development, including secure flows and AI/bot integrations Strong handson experience across Genesys Cloud CX components, including: IVR, Call Routing, CTI, Agent Desktop AI & Bots, Dialers, Live Chat, Workforce Management (WFM) Omnichannel configuration and orchestration Genesys AI servic

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Full-time, Part-time, Contract, Third Party

Genesys Cloud Contact Center Tier III Engineer

Remote

•

Today

Role Summary This remote position requires an experienced Genesys Cloud Contact Center Tier Engineer responsible for the design, implementation, integration, and operational support of cloud-based contact center platforms built on Genesys Cloud (CX). The role serves as a technical subject matter expert, partnering with business and IT stakeholders to deliver scalable, secure, and reliable solutions that enhance contact center capabilities. The engineer will ensure the platforms performance opti

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Third Party, Contract

Depends on Experience

Genesys Cloud Developer

Remote

•

Today

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

Information Technology_USA - USA_Technical Lead

Jacksonville, Florida

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18d ago

Job Description: LOCAL to Carry, NC; Clark Summit PA ONLY! IVR Design & Call Flow development including secure flow & bots Strong understanding of REST/SOAP APIs, JSON/XML payloads Role Descriptions: Genesys Tech Lead Essential Skills: Genesys Tech Lead Desirable Skills: Genesys IVR Tech Lead Keyword: ~Genesys IVR Tech Lead~ Skills: Geneys Purecloud~CTI Genesys Experience Required: 10 & Above Comments for Suppliers:

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Contract, Third Party

$53.03

Role: Call Center Systems Analyst (Genesys Cloud & Amazon Connect) -Remote

Remote

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4d ago

Role: Call Center Systems Analyst Genesys Cloud & Amazon ConnectLocation: RemoteVisa : s Experience: 10 years Job SummarySeeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives.Required Skills & Experience5 8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrationsH

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Contract

Depends on Experience

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

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3d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

Genesys Contact Center Cloud certified Sr Engineer/SME (Tier IV)

Remote

•

Today

Role Summary Seeking a highly skilled Genesys Cloud Contact Center SME/Senior Engineer to lead the design, implementation, and operational support of cloud-based contact center solutions. This senior-level role involves providing technical expertise on Genesys Cloud architecture, APIs, and integrations, ensuring the platform''s security, stability, and scalability. The position requires collaborating with business and IT stakeholders to deliver seamless contact center capabilities and continuous

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Third Party, Contract

Depends on Experience

Genesys Agentic AI SME

Remote

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4d ago

Hi Greetings from BizTech Fusion! We are seeking for a Genesys Agentic AI SME with Genesys Cloud certifications, strong Agentic AI & Generative AI expertise, full-stack development skills, and experience deploying cloud-native AI solutions for CX automation. Position Title: Genesys Agentic AI SME Location: Remote (US Region, Eastern Time) Duration: 12 Month Contract with possible renewal Tax: W2, 1099 Job Description Required Skills Core Platform & Certifications Genesys Cloud CX Professional C

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Contract

Up to $65

Sr Cloud Solutions Engineer - Genesys IVR

Remote or Louisville, Kentucky

•

Today

Become a part of our caring community The Senior Cloud Solutions Engineer supports development and execution of cloud implementation strategy within organization's existing IT infrastructure. Are you ready to elevate cloud innovation and drive impactful technology solutions? Join Humana as a Senior Cloud Solutions Engineer and help shape our cloud strategy by designing, planning, and supporting advanced cloud architectures. In this remote role, you'll collaborate with talented product managers

Full-time

USD 106,900.00 - 147,000.00 per year

Project Manager with Genesys Cloud Call Center Operations --(Industry: Healthcare / Pharmaceutical / Patient Services)

Remote

•

Today

Project Manager / Data Analyst Genesys Cloud Call Center Operations (Industry: Healthcare / Pharmaceutical / Patient Services) 14+ years of experience in Project Management, Business Analysis, Operations Analytics, or Contact Center Operations Experience working within a Genesys Cloud call center environment Strong understanding of contact center operations, reporting, and KPI analysis Experience supporting customer service, healthcare operations, patient support, or service delivery teams Adva

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Third Party, Contract

Depends on Experience

CCaaS / Unified Communications Analyst (Genesis)

Jacksonville, Florida

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Today

CCaaS / Unified Communications Analyst Location: Jacksonville, FL (Hybrid - on-site and remote) A client of TEKsystems is seeking a CCaaS / Unified Communications Analyst to support the assessment, design, and migration of a modern cloud-based contact center and unified communications environment within a healthcare system. This role plays a critical part in migrating from a legacy contact center platform to Genesys CCaaS, while ensuring tight integration with enterprise telephony and unified c

Full-time

USD 40.00 - 65.00 per hour

Call Center Systems Analyst

Remote or Norfolk, Virginia

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3d ago

Job Title: Call Center Systems Analyst - Genesys Cloud & Amazon Connect Location: Remote Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 5-8 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experien

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Full-time, Part-time, Contract, Third Party

USD 60-60

Senior Business Analyst

Remote

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3d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

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Contract

Depends on Experience

Business Analyst (Mid-level)

Remote

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3d ago

Title: Business Analyst (Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational ef

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Contract

Depends on Experience

CX Outbound Solution Engineer

Remote

•

Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and cus

Full-time

Sr. Telephony Engineer

Remote or Santa Rosa, California

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Today

Who We Are Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full

Full-time

USD 112,400.00 - 149,800.00 per year

Senior IP Telephony Engineer (Remote)

Remote or Austin, Texas

•

Today

Full-time

USD 130,450.00 - 142,375.00 per year

Professional Services Engineer

Remote

•

Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Professional Services Engineer (PSE) is responsible for installing, deploying, upgrading, and maintaining NICE products and platforms at customer sites. This includes applying hotfixes, participating in

Full-time

Principal AI Architect

Remote or El Segundo, California

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24d ago

The Principal AI Architect serves as a senior individual contributor responsible for defining, designing, and evolving enterprise-grade Generative AI and AI-driven architectures aligned with DIRECTV's strategic business objectives. This role provides deep technical leadership and architectural authority across GenAI, AI/ML platforms, and enterprise systems, ensuring solutions are scalable, secure, reusable, and future-ready. The role partners closely with Application Architects, Data Architects

Full-time

USD 134,363.00 - 244,036.00 per year

Azure Data Engineer

Remote

•

Today

Job Number: R0240295 Azure Data Engineer The Opportunity: Ever-expanding technology like IoT, machine learning, and artifi cia l intelligence means that there is more structured and unstructured data available today than ever before. As a data engineer, you know that organizing data can yield pivotal insights when it is gathered from disparate sources. We need an experience d data engineer like you to help our clients find answers in their data to impact important missions from fraud detection

Full-time

USD 77,600.00 - 176,000.00 per year

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genesys jobs in Jacksonville, FL, USA