genesys jobs in texas

Remote

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Today

Role: Genesys Developer Location: Remote with some travel to Jacksonville, FL This candidate will support a major Genesys call center implementation and contact center modernization initiative Must-Have Skills: 5 plus years of Genesys experienceStrong handson experience with Genesys CloudGenesys implementation and deployment experience.IVR / Call Flow design and configuration.Contact Center platform administration and development.Experience supporting new contact center rollouts.REST API / CRM

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Contract

$80 - $90

Genesys Engineer : Remote Role : W2

Remote

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6d ago

Title: Genesys Engineer Location: Remote Role Job Type: Contract Role JOB DESCRIPTION: 3+ years of experience with Genesys Cloud administration and engineeringStrong hands-on experience with Architect inbound flows and common modulesExperience building and supporting Genesys Cloud ScriptsExperience developing and troubleshooting Data ActionsExperience working with REST APIs and third-party integrationsUnderstanding of contact center routing concepts, queues, skills, and user managementExperienc

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Contract

Depends on Experience

Genesys Cloud CX consultant

San Antonio, Texas

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23d ago

Job Title: Genesys Cloud CX Admin, Developer, Analyst & Architect Location: San Antonio, TX (On-site) & Tyson, VA(Onsite) Experience: 9+ years on Genesys platforms (Cloud CX preferred) Rate : $55-60/hr on C2C About the Role This role is designed for a skilled Genesys Cloud CX professional with strong expertise in platform administration, IVR/call flow development, issue analysis, and business support. The position requires assessing the current contact center environment, identifying platform

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Contract

Depends on Experience

Genesys Developer

Remote

•

Today

Job DescriptionRoles and ResponsibilitiesDesign, develop, and maintain IVR applications and call routing solutions using Genesys Architect.Lead and support contact center migrations to Genesys Cloud CX, including configuration, enablement, and post-migration support.Implement and support AI-driven customer engagement solutions, including virtual agents and chatbots.Integrate Genesys Cloud CX with enterprise applications and CRM systems.Collaborate with business stakeholders, internal teams, OEMs

Full-time

Depends on Experience

Senior Genesys Cloud Solutions Architect

Remote

•

Today

Role Summary This remote role requires a highly experienced Solution Design & Configuration Subject Matter Expert (SME) with Tier IV-level proficiency in designing and configuring Audiocare solutions within Genesys Cloud Contact Center platforms. The candidate will collaborate with stakeholders to implement secure, scalable, and reliable contact center architecture, ensuring optimal platform performance and integration. This position involves leading technical design efforts, configuring core f

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Contract, Third Party

Depends on Experience

Genesys Cloud Developer

Remote

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17d ago

Job Title: Genesys Cloud DeveloperLocation: Remote (US)Experience: 5+ Years Job SummaryWe are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues. Key ResponsibilitiesDesign, config

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Contract

50 - 55

Senior Business Systems Analyst - Genesys Cloud CX

Remote

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Today

Job role: Senior Business Systems Analyst Preferred Locations: Akron, OH 44308, Charlotte, NC 28280, Chicago, IL 60606, Columbus, OH 43219, Addison, TX 75001, Farmers Branch, TX 75254 , Detroit, MI 48226, Minnetonka, MN 55305 Remote is fine Duration: 6 months Overview We are seeking a highly skilled Business Systems Analyst to serve as a key liaison between business partners, technology teams, and stakeholders. This role is responsible for gathering and documenting business requirements, advisi

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Contract

Depends on Experience

App Dev Consultant

Remote

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Today

App Dev Consultant Contract Detroit, MI (Remote) The Technology Consultant serves as a senior subjectmatter expert for Genesys Cloud CX and its App Foundry ecosystem (e.g., Google Agent Assist, Google DialogFlow, Cobrowse.io). Positioned within a highimpact internal consulting team, the role drives strategic technical direction, designs endtoend contactcenter solutions, and leads integration, automation, and AI initiatives that enhance customer experience across omnichannel touchpoints.

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Third Party, Contract

$75 - $80

Call Center Systems Analyst Genesys Cloud & Amazon Connect

Remote

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14d ago

Visa: USC Job Summary Seeking experienced Call Center Systems Analysts with expertise in Genesys Cloud, Amazon Connect, and IVR technologies to support contact center migration and digital transformation initiatives. Required Skills & Experience 58 years of experience in consulting, product management, digital transformation, or technology delivery roles focused on contact center and IVR migrations Hands-on experience with: Genesys Cloud Amazon Connect IVR technologies Experience with contact c

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Contract

App Dev Consultant

Remote

•

Today

Easy Apply

Third Party, Contract

$75 - $80

CCAI Voice AI Solutions Developer

Plano, Texas

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9d ago

Role Summary This position involves designing, developing, and demonstrating conversational AI prototypes for voice and chat customer interactions. The role requires a senior-level technical expert skilled in Google Cloud Platform, Dialogflow CX, and related AI tools, with the responsibility of creating end-to-end customer journey solutions, proofs-of-concept, and stakeholder presentations. The candidate will collaborate across teams to enhance customer experience through innovative AI-enabled c

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Contract, Third Party

Depends on Experience

CCaaS Service Solutions Architect (NiCE)

Remote

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Yesterday

Core Responsibilities Bridge Business requirements and technical realities by designing and implementing a scalable NiCE CXone MPower cloud-based Contact Center (CCaaS - Contact Center as a Service ) environment. Lead end-to-end architecture, from pre-sales scoping to deployment, specializing in integrations, IVR, routing logic, and Advanced AI technologies. Core responsibilities include but are not limited to: Solution Design including call routing, omnichannel solution, and WFM.Pre-Sales & Co

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Full-time

110,000 - 125000

Product Manager (Customer Services and AI)

Austin, Texas

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Today

Position: Product Manager, Customer Service & AI Location: Austin, TX Hybrid Product Manager, Customer Service & AI We are seeking a dynamic and experienced Senior Technical Analystto drive the strategy and execution for our customer service platform for M&A intiatives, with a strong emphasis on Artificial Intelligence. You will be at the forefront of innovation, defining how we leverage AI and automation to create seamless, intelligent, and efficient customer experiences. This role requires a u

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Contract, Third Party

Depends on Experience

Amazon Connect Architect

Plano, Texas

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Today

Location: Plano, TX Salary: $60.00 USD Hourly - $70.00 USD Hourly Description: Our client is currently seeking a Amazon Connect Architect Amazon Connect Architect Employment: Full Time or Contract Location: Onsite, Plano, TX preferred - remote may be considered if architect has the ability to travel to Plano, TX We are seeking an experienced Amazon Connect Architect to lead the design, implementation, and optimization of modern cloud contact center solutions. This role requires hands-on

Full-time

USD 60.00 - 70.00 per hour

Senior Business Analyst

Remote

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20d ago

Title: Business Analyst (Senior & Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and opera

Easy Apply

Contract

Depends on Experience

Business Analyst (Mid-level)

Remote

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20d ago

Title: Business Analyst (Mid-level) Location: Remote Hire Type: Contract Job Description: Job Summary: We are seeking a Senior Business Analyst with strong experience in call center operations, process improvement, and technology modernization. The ideal candidate will analyze current customer support workflows, identify operational inefficiencies, gather business requirements, and recommend process and technology enhancements to improve customer experience, service quality, and operational ef

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Contract

Depends on Experience

Applications Manager

Coppell, Texas

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Today

Applications Manager Are you a dynamic technology leader ready to drive innovation in a fast-paced environment? Our client is seeking an experienced Applications Manager to lead a high-performing DevOps engineering team responsible for delivering, enhancing, and maintaining cutting-edge call center technology systems. This is an exciting opportunity to take ownership of a large-scale cloud migration initiative while partnering with business leaders and product owners to shape the future of cust

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Full-time

USD141,000 - USD159,000

CX Outbound Solution Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? A NiCE CX Outbound Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and cus

Full-time

Operational Analyst - Telephony Product Configuration

Austin, Texas

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Today

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary Support the optimization of our telephony platform within the Performance Enablement Organization (PEO). This role translates b

Full-time

USD 51,700.00 - 73,800.00 per year

Operational Analyst - Telephony Product Configuration

Dallas, Texas

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Today

Full-time

USD 51,700.00 - 73,800.00 per year

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genesys jobs in Texas, USA