Grand Rapids, Michigan
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Today
Description Field incoming help requests from end users via both telephone and e-mail in a courteous manner. Build rapport and elicit problem details from service desk customers. Escalate problems (when required) to the appropriately experienced senior technology staff. Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Apply diagnostic utilities to aid in troubles
Full-time
USD 24.00 - 24.00 per hour
















