Helpdesk jobs in massachusetts

Boston, Massachusetts

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Today

Help Desk Supervisor Location: On-Site Position Overview We are seeking an experienced Help Desk Supervisor to lead a team of technical support professionals in a fast-paced IT environment. This role is responsible for overseeing daily help desk operations, ensuring service level agreements (SLAs) are met, coaching and mentoring technicians, analyzing performance metrics, and driving continuous service improvement. The ideal candidate will have a strong help desk or service desk experience, e

Full-time

USD 40.00 - 45.00 per hour

Help Desk Analyst II

Westford, Massachusetts

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Today

Description We are looking for a service-oriented Help Desk Analyst II to provide high-touch technical support for employees across the organization. This long-term contract to hire opportunity is ideal for someone who combines strong troubleshooting ability with a detail-oriented, client-focused approach in an onsite environment. The person in this role will support both everyday IT needs and device readiness while helping users stay productive with core business applications. Responsibilities

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Contract

USD 30.00 - 35.00 per hour

L1 Tech Support, Helpdesk

Remote or Atlanta, Georgia

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Today

RESPONSIBILITIES: Kforce has a client seeking a remote Helpdesk Associate to join their team. We are seeking a this person to provide customer service and technical support in a fast-paced call center environment. This role is responsible for assisting customers and internal users with order-related inquiries, troubleshooting technical issues, and resolving hardware, software, and account access concerns. Support is primarily provided through inbound phone calls and requires strong problem-solvi

Contract

$19 - $19 hourly

Senior Helpdesk Technician

Remote

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Today

Position Overview: We are seeking a skilled and experienced Remote Senior Helpdesk Technician to provide advanced technical support to our clients and internal teams. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to manage complex issues efficiently in a remote environment. Key Responsibilities: Provide remote technical support and troubleshooting for hardware, software, network, and system issues. Assist end-users with setup, con

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Full-time

$60 - $90

Help Desk Specialist (SalesForce)

Boston, Massachusetts

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Today

A large public sector organization is modernizing its enterprise Licensing, Permitting, and Inspection (LPI) platform through a major Salesforce implementation designed to improve operational efficiency and deliver a modern digital experience for both employees and the public. As part of this high-profile digital transformation initiative, the organization is seeking a Help Desk Specialist to provide Tier 1 technical support, Salesforce application administration, and end-user assistance. This i

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Full-time

$60000 - $80000

L1 Tech Support - Helpdesk

Remote or Atlanta, Georgia

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Today

RESPONSIBILITIES: Kforce has a client seeking a remote Helpdesk Associate to join their team in Atlanta, GA. We are seeking a Helpdesk Associate to provide customer service and technical support in a fast-paced call center environment. This role is responsible for assisting customers and internal users with order-related inquiries, troubleshooting technical issues, and resolving hardware, software, and account access concerns. Support is primarily provided through inbound phone calls and require

Contract

$19 - $19 hourly

Help Desk Support Specialist

Boston, Massachusetts

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Today

A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate environment. This role is onsite for 5 days per week. This role is ideal for an IT support professional who enjoys being the first point of contact for users, solving technical issues, and improving the overall employee technology experience. This is a great opportunity for someone looking to expand their e

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Contract

$30 - $35

Help Desk/Desktop Support Analyst

Boston, Massachusetts

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Today

Description We are looking for a skilled Help Desk/Desktop Support Analyst to join a growing team in Boston, Massachusetts. This contract-to-permanent position is ideal for a detail-oriented IT specialist who thrives in a law firm environment and enjoys resolving complex user issues across desktop, cloud, and collaboration platforms. The role supports a fast-paced organization with a strong focus on service quality, teamwork, and long-term career growth. Responsibilities: Resolve escalated supp

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Full-time

USD 47.50 - 55.00 per hour

Tier 1 and 2 Help Desk Support Engineer

Waltham, Massachusetts

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Today

Our client is a Boston-area asset management firm looking for an IT Support Specialist to join their technology team and provide hands-on technical support for a small, highly collaborative office environment. This role will serve as the first point of contact for employees, providing Tier 1 and Tier 2 support across hardware, software, Microsoft 365 applications, and end-user technology. This is an excellent opportunity for a technically curious support professional who enjoys working directly

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Contract

$30 - $35

DCY - Help Desk Analyst 1/ HDA1 (808942)

Remote

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Today

DCY - Help Desk Analyst 1/ HDA1 (808942) Remote 10 Months Complete Description: The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide childserving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms. Core Responsibilities Provide Tier 1 help desk support to childserving providers and county staff via phone, email,

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Contract, Third Party

Depends on Experience

Help Desk Analyst ~ Local to Ohio

Remote

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Yesterday

Client Name: State of OHIO - DCY - Help Desk Analyst 1/ HDA1 (808942) Role: Help Desk Analyst Remote Interviews via Teams No New Submittals After: 08/12/2026 The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide childserving systems. This role helps providers and county staff navigate systems, resolve issues, ensure secure access, and support the implementation of program policies across multiple automated platforms. Core Responsibilities Provide Tier 1

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Third Party, Contract

Depends on Experience

IT Help Desk Support / M365

Waltham, Massachusetts

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Today

A healthcare-focused investment organization in Waltham, MA is looking to add an IT Help Desk Support Specialist to their team. This is a 6-month contract opportunity with a possibility of extension or conversion. The role will focus on hands-on end-user support, Microsoft 365 administration, Microsoft Entra ID, Intune, Zoom, iOS support, and providing Level 1/2 technical assistance in an onsite environment. This is a great opportunity for an IT support professional who enjoys being the go-to re

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Contract

$30 - $35

Help Desk Analyst

Remote

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Today

Idealforce has contract position available immediately for a Help Desk Analyst to join our customer in Phoenix,AZ. This is Remote Position.Please find below additional details about this job.Local Candidates. Job Description: Help Desk Analyst - Provides technical assistance and support for incoming queries and issues related to AZ360 and PageUp. Responds to queries over the phone, email messages from customers seeking help, ask questions to determine the nature of the problem, and walks custom

Contract

Depends on Experience

Clinical Service Desk-Helpdesk-REMOTE-US

Remote

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13d ago

Company Overview: Req ID: 382793 NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. Job Description: Job Description: All candidates are required to be shift flexible. Night, weekend, and/or holiday work will be required. Schedule can be changed as per client and business requirements or training needs. Additionally, overtime may be requi

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Contract

$20 - $25

Desktop Support Manager/Help Desk Manager- 100% Remote

Remote

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Today

Required Qualifications Bachelors degree in IT, Computer Science, or equivalent experience.5+ years of IT Support experience.2+ years of Help Desk leadership/supervisory experience.Experience supporting multi-location restaurant POS systems.Strong networking skills (TCP/IP, DHCP, DNS, Wi-Fi).Experience with Windows OS and Microsoft 365.Strong troubleshooting, communication, and organizational skills.Preferred Qualifications Experience with restaurant POS platforms (Toast, NCR Aloha, Oracle MICRO

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Full-time

Depends on Experience

D&T Help Desk Analyst

Remote

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Today

Job Title: D&T Help Desk Analyst Job Location: TX (Remote) Job Duration: 12 Months (Possibility of Conversion) Work Schedule Monday - Friday 7:00 AM - 4:00 PM CST Position Overview The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.

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Contract

Help desk Technician

Remote

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Today

Help desk Technician Department: IT Employment Type: Full Time Location: Remote- USA Compensation: $23.00 - $30.00 / hour Description Trilon is building a supercharged, technology-enabled future for our people and partners. The Helpdesk Technician plays a key role in making that vision real by providing frontline support and ensuring every employee can work confidently and productively in their digital workplace. As part of Trilon's Service Delivery organization, the Helpdesk Technician i

Full-time

USD 23.00 - 30.00 per hour

Sr. Help Desk Technician

Massachusetts

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Today

Eagle Integrated Services (EIS) is seeking a Sr. Help Desk Technician (Sr. Computer User Support Specialist). The Senior Computer User Support Specialist is a highly experienced IT professional and a lead technical resource responsible for providing advanced (Tier 2/Tier 3) end-user support and resolving complex technical issues that are beyond the scope of junior help desk personnel. This role serves as the final escalation point for all client-side hardware, software, and connectivity problem

Full-time

USD 113,000.00 per year

Help Desk Coordinator II

Remote or South Carolina

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Today

Overview Are you prepared to embark on an exciting journey with us? WhiteSky is searching for a dedicated Tier 2 Help Desk Agent to become a valuable member of our vibrant team. About Us: WhiteSky Communications is your trusted partner in delivering premium Internet and video services across various real estate sectors, including student housing, luxury apartments, adult living, and assisted living. We take pride in our commitment to providing comprehensive solutions on a large scale. Position

Full-time

USD 17.84 - 30.43 per hour

Helpdesk Technician II

Boston, Massachusetts

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3d ago

Interested in joining a growing company where you will work with talented colleagues, enhance a supportive and energetic culture, and be part of the climate solution? At Energy Solutions, we focus on the big impacts. And we believe that market-based programs can be a powerful force to deliver large-scale energy, carbon, and water-use savings. Since 1995, we've harnessed that power to offer proven, performance-based solutions for our utility, government, and institutional customers. We are looki

Full-time

USD 32.00 - 36.00 per hour

Helpdesk jobs in Massachusetts, USA