Interactive voice response jobs in charlotte, nc

Remote or Texas City, Texas

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Today

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organizat

Full-time

Senior Java IVR Application Developer

Remote

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Today

Full-time

Final Interview is onsite: Technical Business Analyst, Charlotte, NC (Onsite)

Charlotte, North Carolina

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Today

Role: Technical Business Analyst Location: Charlotte, NC Experience: 7 Years Final Interview: Must be onsite Important:We do not consider someone who is only a general BA. The candidate should have actual Telecom/IVR/Contact Center experience, preferably with Dialogflow CX and Genesys Cloud CX. What is this role? We need a Technical Business Analyst with strong Telecom and IVR experience who can understand what the business needs and explain those requirements clearly to the technical/

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Third Party, Contract

Depends on Experience

Lead AI Engineer

Charlotte, North Carolina

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Today

RESPONSIBILITIES: Kforce has a client in Charlotte, NC that is seeking a Lead AI Engineer to lead IVR and Conversational AI initiatives, designing scalable LLM and NLP solutions for high-volume customer interactions. This role will drive architecture, best practices, and innovation across voice AI systems. Key Responsibilities: * Architect and develop AI-driven IVR and conversational systems using Python * Build NLP models for text classification and clustering to support intent detection and c

Contract

$66 - $70 hourly

Senior Software Engineer - Contact Center Technology

Charlotte, North Carolina

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Today

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Section 1: Position Summary At Ascensus, we are building a team that is empowered to use AI to solve the business needs by having a rapid development and deployment pipeline with a focus on rapid iteration, continuous delivery, and intelligent automation. We are looking to add a soft

Full-time

Compensation information provided in the description

Conversational AI & CCaaS Technical Architect

Remote

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Today

We are seeking a highly experienced Technical Architect with a strong focus on Conversational AI, Generative AI, IVR/IVA, and CCaaS platforms, along with hands-on technical expertise in designing and delivering enterprise-grade AI solutions. The role will be responsible for architecting and leading AI-powered solutions for intelligent customer interactions, voice automation, contact-center transformation, and next-generation conversational experiences. The ideal candidate will combine deep techn

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Contract

Depends on Experience

Cyara Tester

Remote

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20d ago

Job Description Develop, maintain, and execute CYARA automated test scripts. Build automated suites for regression, smoke, and functional testing. Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS. Analyze CYRA reports and troubleshoot failures Test CXone Studio/Architect IVR flows, routing strategies, queues & skills. Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks. Load & Performa

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Full-time

Depends on Experience

Twilio Voice Technical Product Owner - Remote

Remote

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Today

Experience: 12+ Years Interview Process: 1st Round 30-min Screening 2nd Round Indium Technical Interview 3rd Round Client Interview Mandatory Skills: Twilio Voice Twilio IVR Twilio Inbound & Outbound Twilio Insights / Analytics Contact Center Platforms Technical Product Ownership Healthcare Domain SQL / Database Knowledge Role Requirements: 10+ years of experience as a Technical Product Owner. Strong hands-on experience with Twilio Voice, IVR, and Twilio Insights reporting. Expe

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Full-time

Depends on Experience

Telephony Engineer

Remote

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11d ago

Telephony Engineer W2 ONLYAs a Telephony Engineer, you will be responsible for designing, deploying, and supporting AI-driven virtual agents, IVR solutions, and cloud telephony integrations. The ideal candidate will have expertise in Kore.ai (or similar Conversational AI platforms) and Five9 Contact Center technologies. ResponsibilitiesDesign, configure, and maintain Kore.ai (or similar) virtual assistantsBuild conversational flows, NLP bots, intent mapping, entity recognition, and AI model opti

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Contract

Software Engineer II - Global Servicing Technology

Charlotte, North Carolina

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Today

Job Description Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues. The Techn

Full-time

USD 89,250.00 - 150,250.00 per year

Sr. Software Engineer I - Global Servicing Technology

Charlotte, North Carolina

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Today

Full-time

USD 123,000.00 - 215,250.00 per year

Lead AI ML Engineer - AWS Connect - Remote

Remote or Schaumburg, Illinois

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Today

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health op

Full-time

USD 112,700.00 - 193,200.00 per year

Genesys Cloud Application Engineer

Remote

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10d ago

Strong hands-on experience with Genesys Cloud CX, including Architect flows (inbound, outbound, in-queue, callback, digital), Data Actions, OAuth clients, and Admin configuration.Proven experience designing and implementing API integrations (REST/JSON, OAuth 2.0) between Genesys Cloud CX and systems such as Dynamics 365, ServiceNow, or custom applications.Experience building bots / virtual agents (Genesys Bot Flows, Dialogflow CX, Amazon Lex, or equivalent) and tuning intents, entities, and conv

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Full-time

$120,000 - $140,000

Technology Manager

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 105,660.00 per year

Lead Architect

Remote

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30+d ago

Role: Lead Architect Location: Remote Duration: Long Term Contract Employement Type: W2 Job Description We are seeking a Lead Architect with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of int

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Contract

Depends on Experience

Senior Business Consultant, AI

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. The Senior Business Consultant position within the NICE - AI Center of Excellence Organization offers an exciting opportunity to focus on delivery excellence and drive accelerated ROI from our portfolio of A

Full-time

Lead AI Engineer

Remote

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Today

Location: 4910 Tiedeman Road, Brooklyn Ohio Department: Contact Center Technology Experience: 4+ years About the Role KeyBank is seeking a Lead AI Engineer to design, build, and modernize AI-powered conversational experiences, IVR platforms, and Voice Bot solutions within the Contact Center Technology organization. This role serves as a senior hands-on engineer responsible for architecting, developing, and delivering AI-driven solutions that enhance customer self-service and agent experiences

Full-time

USD 96,000.00 - 181,000.00 per year

Senior Developer - Conversational AI & Amazon Connect || Remote || contract role

Remote

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12d ago

Role: Senior Developer Conversational AI & Amazon Connect Location : Remote Position: Contract Role Summary We are seeking a Developer with deep expertise in Amazon Connect, Amazon Lex, Agentic Voice AI, Connect AI Agents, and Assisted NLU to lead the design and delivery of enterprise-scale conversational AI and contact center transformation initiatives. The ideal candidate will define architecture strategy, drive AI-powered customer experience modernization, and lead the implementation of intel

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Contract

$70+

Senior CCaaS Engineer with a NICE CXONE background

Remote

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12d ago

Position Summary: The Senior CCaaS engineer is responsible for the technical management and hands-on support of the organization s CCaaS platform and related integrated applications across more than 1,500 locations, including corporate offices, field offices, and data centers. This role focuses on the requirement gathering, design, development, and maintenance of CCaaS communication flows supporting both external and internal callers. Additionally, the Senior CCaaS Engineer will support AI CCa

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Contract

Depends on Experience

Sr AI-Driven Enterprise Support Engineer

Remote

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Today

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. Sr AI-Driven Enterprise Support Engineer Location: Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What if support wasn't measured by how many tickets you clo

Full-time

Interactive voice response jobs in Charlotte, NC, USA