It service management jobs

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Senior Specialist, IT Service Delivery Management

San Diego, California

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Today

Kratos is looking for a Senior Specialist, IT Service Delivery Management for their corporate office in San Diego, California. This position has a hybrid work schedule, a combination of onsite and remote work. Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises. At Kratos, we encourage an entrepreneurial spirit balanced

Full-time

USD 125,000.00 - 130,000.00 per year

Sr Director Analyst - IT Service Management

Remote or Texas

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Today

Senior Director, Analyst (North American and EMEA) About the role: Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner's Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a

Full-time

USD 172,000.00 per year

Associate Director, IT Service Management

Remote or Boston, Massachusetts

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Today

Reporting to AVP, Enterprise Infrastructure and Operations, the Associate Director of ITSM is a strategic leader responsible for designing, implementing, and improving IT service delivery frameworks that align technology services with business needs. The role emphasizes strong oversight of external partners to ensure effective and reliable service delivery. A key priority is leading the modernization of the DFCI IT Service Catalog, building related workflows in a shared ServiceNow instance, and

Full-time

USD 161,600.00 - 180,100.00 per year

Manager, IT Service Management Office (Hybrid Schedule)

Berlin, Connecticut

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Today

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered. Our Team: We have an exciting leadership role to join our IT Service Management Office. The Manager of the IT Service Management Office (SMO) and ServiceNow Platform is responsible for leading the organization's IT service management strategy, governance, and operations. This role ove

Full-time

IT Change Management Service Manager (Remote)

Remote or Miami Lakes, Florida

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Today

JOB SUMMARY The IT Change Management Services Manager will be responsible for supporting IT Change management processes as a member of the IT Service Management (ITSM) team. He/She will work with multiple business lines to ensure the Change Control Process is followed and that risks, impact, procedures, tasks, and related information are properly documented, recorded, analyzed, and approved, policed by a sound governance process focused on driving process compliance. This role will ensure the us

Full-time

IT Service Management (ITSM) Platform Developer/Administrator

Cleveland, Ohio

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Today

Job Description #LI-AM1 #LI-Hybrid Responsibilities We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing, configuring, and continuously improving our Freshservice ITSM platform to enable scalable, ITIL-aligned service management. This role will expand into IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management (CMDB), helping establish foundational capabil

Full-time

10037 - Sr. Manager, IT Service Management

Irvine, California

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Today

10037 - Sr. Manager, IT Service Management Location: Irvine, CA 92614 (5 days on-site) Company Overview Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a truly global and collaborative environment. Here, you'll dr

Full-time

USD 175,000.00 - 190,000.00 per year

Service Management Dashboard and Reporting Process Architect - IT

Remote or Cleveland, Ohio

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Today

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day. We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One. Job Title Service Management Dashboard and Reporting Process Architect - IT Location Cleveland Facili

Full-time

IT Service Manager

Manhattan, Kansas

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5d ago

IT Service Manager (Incident & Problem Management) Location: New York, NY Industry: Financial Services / Trading Technology We are partnering with a leading investment management firm seeking an experienced IT Service Manager to join its technology organization. This individual will play a critical role in strengthening and evolving the firm's IT Service Management (ITSM) function, helping ensure the reliability of business-critical services within a fast-paced trading environment. Working clos

Full-time

Sr Manager Tech Service Management US

Tampa, Florida

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Today

Senior Manager Tech Consumer Management US - Tampa, FL At PMI U.S., we are building a modern nicotine business-focused on helping make a future without cigarettes a reality in America. As the U.S. businesses of Philip Morris International, we are investing in new products, science, and capabilities to provide the approximately 25 million legal age adults who still smoke with better alternatives. Our approach is rooted in innovation, responsible marketing, and a growing U.S. footprint that span

Full-time

USD 136,000.00 - 170,000.00 per year

IT Service Delivery Manager Sr

Farmers Branch, Texas

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Today

Description Summary: Manages the Information Technology (IT) needs of assigned Business Segment(s) through staff and/or subordinate managers and supervisors. Integral in the development of strategy, planning, funding, and delivery of technology products and services to the Business Segment(s) and delivery partners. Duties and Responsibilities: Partners in developing /executing technology strategy and is responsible for end-to-end technology project execution including resource planning.Respon

Full-time

Information Technology - Manager IT Service Delivery 130-5010

Tulsa, Oklahoma

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Today

JOB SUMMARY: The Manager, IT Service Delivery is responsible for leading frontline and advanced technical support operations, establishing and managing a dedicated service delivery model that enables timely resolution of operational support needs. This role oversees the performance, training, SLA/queue management, and the escalation path between the Service Delivery and Engineering teams. The position is accountable for expanding Service Delivery ownership of application support, data modificat

Full-time

Service Management System Engineer

Washington, District of Columbia

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Today

Job ID: 2614648 Location: Washington, DC, US Date Posted: 2026-07-16 Category: Engineering and Sciences Subcategory: Systems Engineer Schedule: Full-Time Shift: Day Job Travel: No Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: ORA_ON_SITE Description Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure - including servers, cloud services, networks, a

Full-time

USD 120,001.00 - 160,000.00 per year

Service Management Center Analyst - Overnight Shift

Alpharetta, Georgia

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Today

Description Service Management Centre (SMC) Analyst Location: Hybrid/Onsite (as required) - Alpharetta, GA Duration: 6-12 Month Contract (Potential for Conversion) Pay Rate: $26 - $30/hr (only on W2) Shift: Thursday - Monday | 12:00 AM - 8:30 AM About the Opportunity Our client is transforming its Service Management Centre (SMC) from a traditional monitoring-focused operation into a modern Operational Command Center responsible for service reliability, major incident response, root cause a

Easy Apply

Contract

USD 26.00 - 30.00 per hour

Associate CIO, Service Management Office

Princeton, New Jersey

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Today

Overview The Associate CIO of the Service Management Office provides the strategic leadership and oversight of the office, reporting to the CIO as a member of the senior leadership team. Specifically, the Associate CIO leads the continuation of the Enterprise Service Management initiative, manages the development and execution of the ServiceNow platform roadmap, and leads the support functions including the Service Desk, Field Support Operations, Client Systems Services, the Solution Center and

Full-time

USD 245,000.00 - 300,000.00 per year

Senior Service Management Analyst

St. Louis, Missouri

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Today

Job#: 3047015 Job Description: REMOTE Senior IT Asset Management Analyst Position Overview The Senior IT Asset Management Analyst is responsible for overseeing IT hardware assets throughout their lifecycle, including forecasting, procurement, inventory management, governance, and disposal. This role works closely with vendors and internal stakeholders to ensure accurate asset tracking, operational efficiency, and adherence to asset management best practices. The position also contributes to pr

Easy Apply

Full-time

$40 - $44 per hour

Jira Service Management (JSM) Administrator

Houston, Texas

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3d ago

Jira Service Management (JSM) Administrator / ITSM Platform Owner Houston, TX | Onsite | Full-Time iSphere is looking for a Jira Service Management Administrator who has actually owned the environment, not someone who has just submitted tickets in Jira and added it to the skills section of their resume. Our client needs someone who understands how JSM supports the business from end to end. You will work with IT, Help Desk, technical teams, and business stakeholders to manage the platform, improv

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Full-time

$100000 - $150000

Manager - IT Service Desk / End User

Rosemont, Illinois

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11d ago

NO SPONSORSHIP - NO OPT (Contract To Hire) - IT Service Desk Manager BILL RATE: $50.00-$60.00/HOUR c2c END SALARY: $100k - $110k DURATION 6 MONTHS on contract Looking for a manager you will manage 650 end users and 3 people - desktop, laptops, iphones, ipads, windows. This is a hands on role. You will strategize, plan, hire-fire. All about service management. Ability to travel up to 15% as needed, they need to modernize Leadership of the service desk team supporting US domestic, Mexico, an

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Full-time

$100,000 - $110,000

Manager, IT Service Desk & Field Services

Clarendon Hills, Illinois

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Today

Our client is seeking a IT Service Desk & Field Services Manager who will be responsible for leading and overseeing onsite IT Desktop Support Analysts who provide hands-on technology and IT Service Management (ITSM) support across corporate, manufacturing, and warehouse environments. This role ensures reliable, secure, and consistent IT operations across multiple locations by managing daily support activities, incident and request management processes, coordinating travel-based site coverage, an

Full-time, Third Party

90,000 - 115,000