Rocky Mount, North Carolina
•
2d ago
Key Responsibilities1. IT Support & Incident ManagementEvaluate, prioritize, and resolve IT incident and problem management tickets based on business impact and urgency. Take ownership of customer issues and drive timely resolution of incidents and technical problems. Communicate issue status and resolution progress to customers, Customer Support Specialists, and the Service Desk. Maintain accurate ticket updates using the designated call-tracking system. Handle complex technical issues and serv
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Contract
Depends on Experience












