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Today
GovCIO is currently hiring for an ITSM (ServiceNow) Engineer to support the DFC onsite in NW Washington, DC. Responsibilities Key Responsibilities ServiceNow & ITIL Process Ownership Execute and optimize ITIL 4 practices within ServiceNow-including Incident, Problem, Change, Request, and Knowledge Management-consistent with PWS requirements and service quality benchmarks Maintain ?95% CMDB accuracy and ?95% knowledge article accuracy, ensuring ITSM data meets audit readiness and contractual c
Full-time
USD 94,150.00 - 130,000.00 per year









