Knowledge of itil best practices for incident and jobs

Service Desk Support Analyst | W2/1099 | For Current MN Residents Only | No C2C

Remote

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25d ago

NOTE: APPLICANT MUST BE ON OUR W2 or 1099 AND CURRENT MN RESIDENT. NOT ACCEPTING SUB-VENDORS. Role: Service Desk Support Analyst Location: Remote with rare on-site meetings (On-site meetings will be planned in advance) Duration: 12 Months with Extensions Interview: MS Teams Job Description: Seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including

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Contract

Depends on Experience

Service Desk Support Analyst

Hybrid in Saint Paul, Minnesota

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17d ago

Service Desk Support Analyst Location: Saint Paul, MN (Hybrid) Job Description: Client is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to

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Contract

Depends on Experience

IT Support (A+ or ITIL certification required)

Little Rock, Arkansas

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2d ago

Required Qualifications 3+ years of experience in each of the following: Helpdesk or Field technician support End User Hardware Support (laptops, desktops, mobile devices) IT Asset Management ITSM/ITAM Tools Software installation and maintenance Exceptional customer service skills with a commitment to user satisfaction Strong communication abilities for technical and non-technical audiences Preferred Qualifications CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications Experien

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Contract, Third Party

$25 - $29

ITIL Availability Management Consultant

Charlotte, North Carolina

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Today

Key Responsibilities: Drive ITIL Availability Management initiatives across enterprise applications. Monitor and improve service availability and operational reliability. Analyze and report service metrics including: Service Availability SLA Compliance MTTR MTBF MTTD Incident and Problem Trends Develop executive dashboards using Power BI and Tableau. Collaborate with Infrastructure, Application, and Operations teams to improve production stability. Participate in Major Incident Managem

Contract

ITIL Service Management Consultant - (NPW)

Remote

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Today

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp

Full-time

Service Desk Support Analyst

Saint Paul, Minnesota

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Today

Job#: 3044405 Job Description: Desktop Support Analyst Remote Tasks Provide timely and consistent IT phone-based user support Maintain high-quality end-user experience Meet real-time service objectives (RSOs) Ensure proper documentation and escalation of incidents and requests Respond to incidents and service requests within defined RSOs Document troubleshooting steps and resolutions Escalate issues appropriately Maintain knowledge base accuracy Follow security and identity verification procedu

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Full-time

$21 - $28 per hour