Remote
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Today
The Quality Manager will lead and oversee an integrated quality management program supporting contact center operations across voice, chat, AI-assisted interactions, and overall program performance. This role is responsible for ensuring service quality, compliance, customer experience excellence, and continuous performance improvement through a combination of human-led and AI-enabled quality assurance practices. Key ResponsibilitiesImplement and manage the program's Quality Control Plan (QCP)
Easy Apply
Full-time
110,000 - 130,000












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