Queue management jobs in bernards, nj

Salesforce Cloud Business Analyst (Hybrid)(No H-1B or Corp to Corp)

Hybrid in Bernards, New Jersey

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Today

Please note that this is a 12 Month Contract position. Hybrid: 3 days in the office in Somerset, NJ. No Corp to Corp or H-1B. TOP SKILLS: Must have hands-on Salesforce experience, including Salesforce Service Cloud, case management, queues, Email-to-Case, and building Salesforce dashboards. Experience understanding end-to-end system flows and integrations between Salesforce and SAP. Minimum of 5 years of experience in business analysis, systems analysis, or Salesforce support. Experience with ER

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Contract

Depends on Experience

Desktop Engineer - HBITS-08-15027

New York, New York

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7d ago

Job Title: ON-SITE -Desktop Engineer - HBITS-08-15027 Interview Mode: IN-PERSON Location:New York, NY 10004 Duration: 30 Months Job Description: 84 months experience in the field of Desktop Engineering 84 months experience with technical approaches in design, build testing and debugging problems 84 months experience in mobile device management (MDM) solution 84 months experience with Active Directory group policy standard 84 months experience with Networking concepts (DHCP, VLANS, ACLs,

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Contract, Third Party

Depends on Experience

Deskside Technician II

New York, New York

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Today

What will you do? * Troubleshooting and repairing hardware issues; * Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions; * Preventative maintenance (e.g., lifecycle); * Troubleshooting HW issues on end user devices; * Proper utilization of ServiceNow; * ServiceNow queue management and Ticket follow-up; * Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party; *

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Full-time

Market

Senior Performance Test Engineer

Parsippany-Troy Hills, New Jersey

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2d ago

seeking a Senior Performance Test Engineer to perform performance testing for its healthcare SaaS applications. The role covers requirements analysis, workload modeling, test automation, execution, bottleneck investigation, and reporting. The engineer will work with Development, QA, DevOps, Infrastructure, DBAs, and Production Support to validate performance, investigate regressions, and provide evidence for release and capacity decisions. Roles and Responsibilities Collaborate with business and

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Contract

Depends on Experience

Senior Desktop Engineer

New York, New York

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Yesterday

About the Role Were hiring a Senior Desktop Engineer to support a New York State government agency in Lower Manhattan. You will design, build, deploy, and support the agencys desktop environment. The work covers Windows 11 imaging and packaging, MDM, Active Directory and Group Policy, endpoint security hardening, and advanced troubleshooting of VPN, VDI, 2FA, and network printing. This is a hands-on senior role. Youll manage a ticket queue, balance urgent field issues against planned project wor

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Contract

50 - 53

IT Queue Manager - IT Support Services - remote PST

Remote or Garden Grove, California

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Today

IT Queue Manager - IT Support Services Do you thrive at the center of a busy support operation, knowing exactly who should handle what, and when? Our client is launching a new IT Support Services team and needs a frontline leader to run its Service Desk queue for roughly 8,000 business users. As IT Queue Manager, you'll do far more than reassign tickets. You'll triage, prioritize, and route each request to the right analyst, then roll up your sleeves and resolve issues yourself. As the face of I

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Contract

USD30 - USD35

Amazon Connect Developer

Remote

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28d ago

Role: Amazon Connect Developer Location: Remote Exp: 12+ Years Required Qualifications 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles. 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions. Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metri

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Contract

Depends on Experience

BMC Helix Developer - Contract - Remote/Hybrid - NY

Remote or Hybrid in Bethpage, New York

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21d ago

Sr. BMC Helix DeveloperSenior BMC Helix Developer / Administrator Join a multinational telecommunications technology leader as a hands-on Helix expert, owning the platform's performance, reliability, and evolution across its full module ecosystem. This is a high-visibility role where your technical expertise directly shapes the digital experience for thousands of end users. Why This Role Matters: You will be the go-to authority for BMC Helix, combining deep technical troubleshooting with stra

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Contract, Third Party

65 - 75

SERVICE DESK MANAGER

Remote

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Today

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they wo

Full-time

USD 82,980.00 per year

Application Support Engineer

Remote or Pittsburgh, Pennsylvania

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Today

job summary: We are seeking an expert SAP HCM Time and Payroll Consultant to support complex SAP HCM On-Premise systems across North America. In this role, you will collaborate with key stakeholders to optimize system performance, design custom schemas, and maintain system integrity through high-priority ticket support and system enhancements. location: Telecommute job type: Contract salary: $38 - 48 per hour work hours: 8am to 5pm education: Bachelors responsibilities: Reason for opening

Contract

USD38 - USD48

RV Technical Support Specialist

Remote

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Today

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an RV Technical Support Specialist to join our growing team. A full-time RV Phone Technician who is skilled and empathetic to provide high-quality phone support to RV owners. You will need strong problem-solving skills and the ability to guide customers through troubleshooting common RV operational issues. A deep understanding of RV

Full-time

USD 20.00 - 30.00 per hour

Senior BMC Helix Developer / Administrator || Remote

Remote

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9d ago

Position Summary Optimum Communications is operating and expandingBMC Helix(currentlyv26.2) as our enterprise IT Service Management and digital service delivery platform, replacing legacy ServiceNow capabilities across self-service, incident management, change management, service catalog, and automated workflows. We are seeking aSenior BMC Helix Developer / Administratorto serve as a hands-on platform administrator responsible forsupporting, monitoring, maintaining, and enhancingHelix across its

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Contract

Depends on Experience

Power Platform Developer

Remote

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Today

Job Family: SAAS/PAAS/Cloud Consulting Travel Required: Up to 25% Clearance Required: Ability to Obtain Public Trust What You Will Do: We are looking for a hands-on software engineer with deep knowledge of Microsoft Power Platform, including some UiPath understanding. An expert on Power Apps to design, configure and develop custom solutions in Microsoft Power platform. The candidate will take an active role in supporting and building on the MPP application. The candidate will have excellent

Full-time

USD 113,000.00 - 188,000.00 per year

Senior BMC Helix Engineer

Remote

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Today

Senior BMC Helix Developer / Administrator Position Summary Communications is operating and expanding BMC Helix (currently v26.2) as our enterprise IT Service Management and digital service delivery platform, replacing legacy ServiceNow capabilities across self-service, incident management, change management, service catalog, and automated workflows. We are seeking a Senior BMC Helix Developer / Administrator to serve as a hands-on platform administrator- responsible for supporting, monitoring,

Full-time

Associate Director of Technology Services - NY

New York, New York

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Today

About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you

Full-time

USD 260,000.00 per year

Technical Support Engineer (L2)

New York, New York

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Today

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over th

Full-time

USD 85,000.00 - 95,000.00 per year

Senior Cloud GIS System Administrator

Remote

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Today

Senior Cloud GIS System Administrator Location: Remote Description: HigherEchelon is seeking a Senior Cloud GIS System Administrator to serve as the technical owner of an enterprise ArcGIS platform, with accountability for the servers, cloud resources, security configuration, and availability of the environment. The position additionally leads the technical migration of that platform into a consolidated government cloud environment. This is the senior technical position on the program team.

Full-time

Retail Technology Modernization SME

Remote

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Today

Overview LMI is seeking a Retail Technology Modernization Specialist with deep experience in retail and logistics technology ecosystems to support a major retail transformation initiative. This role provides expert guidance on retail systems, equipment, and operational workflows and is responsible for assessing the current technical landscape and developing modernization strategies rooted in operational feasibility and industry best practices. LMI is a new breed of digital solutions provider de

Contract

USD 148,000.00 - 255,000.00 per year

OIC Integration/Extension analyst

Remote

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Yesterday

100% Remote Responsibilities: Provides L2 support (triaging) for OIC Integrations and Extensions incident tickets and ensures compliance to Client s ITSM Incident management process, associated SOPs and Operational PlanParticipates in and contributes to Problem RCA discussions to identify underlying causes of major impact or recurring incidents, including defining and documenting remediation plans for all OIC integrations and Extensions related issues, documenting problem tasks, and driving thes

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Contract

Depends on Experience

Queue management jobs in Bernards, NJ, USA