Hybrid in Parsippany-Troy Hills, New Jersey
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24d ago
Day to Day job Duties: Define end-to-end Salesforce Service Cloud architecture, ensuring alignment with business goals and enterprise standards Design scalable and modular solutions across Case Management, Omni-Channel, Knowledge Base, Live Agent, CTI, and Email-to-Case Lead the design of data models, security models, and sharing architectures Develop integration strategies using REST/SOAP APIs, Platform Events, and middleware tools like MuleSoft, Informatica, or Dell Boomi Evaluate and recommen
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Depends on Experience