job summary: Telephony Engineers design, implement, and help support a large Cisco-based telephony environment as well as the telephony environments of other Healthcare clients. Qualifications Associate degree, bachelor's degree, or equivalent education and experience Four years of experience supporting and implementing telecommunication solutions Able to define, communicate, and implement a business-driven telephony strategy Experience engineering, deploying, maintaining, and debugging: Cis
job summary: Experience with CRM software, telephony systems, and other contact center technologies. Experience in healthcare-specific contact center software and platforms. Other skills/knowledge: Relevant certifications such as CompTIA Healthcare IT Technician, HealthIT Certified Professional, or similar credentials. Understanding of Contact Center applications modules. Proficiency in analyzing complex business requirements and translating them into technical solutions. Experience in troubl
job summary: The contact center implementation engineer will coordinate with business leaders to identify their required workflows. You will be responsible for designing, implementing and supporting those workflows in a Cisco Enterprise Contact Center. Develops systems specifications, technical implementation plans, and coordinate complex installation projects with clients and vendors without supervision. Provides support and continued development of a call center infrastructure supporting cu
