Voice of the customer jobs in massachusetts

Senior - Solution Architect (Telecom-Global)

Remote

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Today

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices Team Overview The Trusted Communications Solutions team partners with telecommunications providers and enterprise organizations to deliver messaging, voice, identity, and fraud prevention solutions that help customers enhance security, improve customer engagement, and support business growth. Working at the intersection of Product, Engineering, Sales, Business Development, and Customer Success, the tea

Full-time

USD 168,750.00 - 281,250.00 per year

AI voice Evaluation Specialist

Remote

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7d ago

Title: AI voice Evaluation Specialist Location: Remote - USA Duration: 4+ Months Project - W2 Regular hours Good Quality Headphone Is Must And Native English Speakers Only. A heavyaccent will not work. Previous experience is Speech Annotation or Audio engineering, or Podcasting. Job Description Scope of the Role: We are looking for detail-oriented Voice Specialists to evaluate the performance of AI models through real-time, voice-based conversations. In this role, you will interact

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Third Party, Contract

Depends on Experience

Senior Product Owner – Voice AI / Contact Center AI

Remote

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2d ago

Job Title: Senior Product Owner Voice AI / Contact Center AI Location: Remote Duration: 6+ Months Contract Experience: 10+ Years Availability: Immediate need; candidates must be available for quick submission. Job SummaryWe are seeking an experienced Senior Product Owner to lead product discovery, strategy, and delivery for cloud-based voice platforms, Contact Center AI, and conversational AI solutions. The ideal candidate will have strong product ownership experience and hands-on knowledge of

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Third Party, Contract

Depends on Experience

Applications Development Manager, Thermal Management - Western North America

Remote or San Francisco, California

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Today

Who We Are At CPC (Colder Products Company), we're not just connecting fluid lines - we're connecting people, ideas, and possibilities. For nearly 50 years, we've been engineering cutting-edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. But what sets us apart? Our people. We're a team of problem-solvers, innovators, and forward-thinkers who thrive in a cultur

Full-time

USD 150,000.00 - 180,000.00 per year

Technical Sales Support (Paging & Voice Evacuation)

Remote or Burnsville, Minnesota

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Today

Company Description The Audio Business Division of Electro-Voice Dynacord LLC is headquartered in Burnsville, Minnesota. Our product segments include Critical Communications Systems, Pro Sound, and Public Address & Conferencing (Bosch Public Adress & Voice Alarm). With our premium brands: Dynacord, Electro-Voice, RTS and Telex, we are committed to delivering innovative solutions that shape the future of sound. At KEENFINITY, we are a globally leading provider of innovative and professional sec

Full-time

USD 85,000.00 - 100,000.00 per year

Senior UX Researcher, Mixed Methods

Remote or Bozeman, Montana

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Today

ABOUT onX We're a team of builders, adventurers, and risk takers using technology to help people confidently explore the outdoors. Driven by our mission to awaken the adventurer inside everyone, we build products that optimize every outdoor experience and inspire confidence to get out and go further. We're a high-growth tech company. The pace is fast, the work takes grit, and ambiguity is part of the job. As the world changes around us, we adapt - continuously evolving how we build, prioritize

Full-time

USD 154,000.00 - 180,000.00 per year

Senior Manager, CS Data & Analytics

Boston, Massachusetts

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Today

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Customer Success Data & Analytics (CSDA) team sets the standards for how data is used across Customer Success, building the foundational data and tooling that help CS deliver a better, more efficient customer experience. With a data engineering team rebuilding the CS data model and an Applied AI & Data Scie

Full-time

USD 145,000.00 - 232,000.00 per year

Senior Manager, CS Data & Analytics

Boston, Massachusetts

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14d ago

Full-time

USD 145,000.00 - 232,000.00 per year

Senior Director Customer Success, Resins and Technologies (USA, REMOTE)

Remote

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Today

Be part of something altogether life-changing by shaping customer-driven decision making Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that

Full-time

USD 220,000.00 - 240,000.00 per year

Staff Field Application Engineer - Remote in Southern California

Remote or San Diego, California

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Today

Job Title: Staff Field Application Engineer - Remote in Southern California Posting Start Date: 9/11/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview TE Connectivity's Field Application Engineering Teams work intimately with customers to recommend products and solutions for new and existing applications. They identify new applications, requirement modificat

Full-time

USD 144,700.00 - 180,800.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or New York, New York

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Yesterday

About the Role HTS Assist is Hopper's agentic AI assistant for travel, resolving flight changes, cancellations, refunds, and bookings over chat and voice for some of the world's largest travel brands. We're looking for a senior full stack engineer to anchor this product, owning the realtime and voice layer end to end while building across React/TypeScript front ends, Scala and Python services, and cloud infrastructure. The team is lean and senior, ownership is broad, and the path from your code

Full-time

USD 200,000.00 - 250,000.00 per year

Senior Full Stack Engineer (Realtime & Voice) Customer Experience Platform

Remote or Austin, Texas

•

Yesterday

Full-time

Forward Deployment Engineer - Oil, Gas, & Chemicals

Remote or Oklahoma

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Today

Forward Deployment Engineer - Oil, Gas & Chemicals Travel: 70% Location: Remote USA, CA or TX preferred The Opportunity: Picarro's Fenceline Monitoring Solution delivers continuous, real-time emissions intelligence to refineries and chemical plants. The technology works. The harder challenge - and the one that determines whether a pilot becomes a long-term program - is the early engagement: ensuring that Environmental, HSSE, and Operations teams understand the data in front of them, integra

Full-time

USD 100,000.00 - 150,000.00 per year

Senior Mechanical Engineer

Milford, Massachusetts

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Today

Overview You will be part of a collaborative team shaping the future of scientific instrumentation for applications across biopharma, biosciences, and advanced analytical workflows. With access to world-class scientists, research facilities, and multidisciplinary collaborators, you will help create enabling technologies that support new separations, sample handling approaches, microfluidic architectures, and bioscience workflows. This is a unique opportunity to influence foundational technology

Full-time

Costumer service representative

Remote

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3d ago

Overview The Customer Service Representative (CSR) is part of the Contact Centre team responsible for handling customer inquiries across multiple communication channels including phone, email, chat, fax, and SMS. The role focuses on delivering high-quality service, ensuring a positive customer experience, and maintaining compliance with client and company standards. Key Responsibilities Performance Targets: Meet attendance, schedule adherence, quality, and performance metrics such as NPS and res

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Full-time

Up to 17

Forward Deployment Business Analyst (FDBA)

Remote

•

Yesterday

A Forward Deployment Business Analyst (FDBA) is a hybrid role that combines the skills of a Business Analyst, Product Owner, Consultant, and Solution Architect. Unlike a traditional BA who gathers requirements and hands them off to a development team, a Forward Deployment BA works directly with customers, business stakeholders, and delivery teams to rapidly turn business problems into working solutions. Simple Description A Forward Deployment Business Analyst is an embedded problem-solver who wo

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Contract

Depends on Experience

Data Analyst - Junior

Framingham, Massachusetts

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Today

Location: Framingham, Massachusetts Type: Contract Job #107584 Job Title: Data Analyst - Junior Contract Duration: 3 months Location: Framingham, MA Work Arrangement: Hybrid (2 days onsite) Pay Range: $35 - $40 per hour Summary The Consumer Insights & Analytics Team is looking for a highly motivated Consumer Insights & Analytics Contractor to support our Insights team. This role is ideal for someone who is comfortable working with large datasets, identifying meaningful trends, and developing

Full-time

USD 35.00 - 40.00 per hour

Lead Technical Product Manager

Remote

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2d ago

Contract: 6 Months Work Style: Remote Salary: $120-150K Core Responsibilities Technical Product Leadership:Define and drive strategy, roadmaps, and feature backlogs for 3+ core technical capabilities aligned to OKRs, line-of-business goals, and market needs.Evaluate technical alternatives and decompose complex systems into clear technical propositions.Understand system architecture, infrastructure, data flows, and component integrations to align product direction with solution architects and eng

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Contract

120,000 - 150,000

Principal Software Escalation Engineer

Boston, Massachusetts

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Today

Our Mission At Palo Alto Networks , we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place. Who We Are In order to be the cybersecurity partner of choice, w

Full-time

USD 147,000.00 - 237,500.00 per year

Lead, Field Applications

Remote or Oregon

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Today

Job Title: Lead, Field Applications Job Description: Marketing & Technical Engineer - Semiconductor Micro-Contamination Control The Role Entegris Liquid Micro-Contamination Control (LMC) Market & Technical Solutions is seeking a Marketing & Technical Engineer specializing in customer micro-contamination control, with a primary focus on Wet Etch Clean, Photolithography, CMP, or Chemical Manufacturing processes. This highly visible customer-facing role combines technical expertise, applicati

Full-time

USD 120,000.00 - 160,000.00 per year

Voice of the customer jobs in Massachusetts, USA