15 results (0 new)
Remote
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2d ago
*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Minimum 7 years of experience in cloud contact centerStrong analytical skillsTechnical expertise in Zendesk
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Full-time
Depends on Experience
Remote or Kansas City, Missouri
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Today
RESPONSIBILITIES: Kforce is looking for a Zendesk Platform Optimization Specialist for a remote, short-term contract opportunity. Responsibilities: * Conduct a comprehensive review of Wave's Zendesk configuration, including workflows, automations, triggers, macros, and ticket lifecycle management * Evaluate queue structure, routing logic, and ticket categorization to ensure they support efficient case management and operational visibility * Identify configuration gaps or inefficiencies contribu
Contract
$55 - $60 hourly
Remote
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22d ago
*Hiring: Business Analyst Zendesk AI Automation (Remote | 12 Months Contract)* We are actively looking for strong candidates for a **Business Analyst role with Zendesk AI Automation experience**. *Visa:* -EAD, *Location:* Remote *Duration:* 12 Months *Key Skills Required:* Zendesk (AI Copilot, workflows, triggers, procedures) API integrations & system interfaces AI/Automation, chatbot workflows, prompt-based solutions Billing, invoicing, subscription management Strong BA experience (BR
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Full-time
45 - 50
Remote or San Francisco, California
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Today
RESPONSIBILITIES: Kforce's client is looking for a Contact Center Engineer to join the Contact Center Platforms team. This team is primarily responsible for overseeing the development and ongoing support of contact center platforms including Five9, Verint, LiveVox, Zendesk, and Oracle Fusion Service Cloud. The Contact Center Engineer is responsible for both frontline (Level 1) support and platform administration (Level 2) for contact center systems. This includes user support and triage, platfor
Third Party, Contract
$50 - $61 hourly
Remote
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Today
Role Description As a Customer Systems Administrator on the Customer Systems team within Dropbox's Go-To-Market organization, you will play a crucial role in platform administration, access governance, and operational reliability across the systems that power Dropbox's customer-facing operations. Day to day, you'll be configuring and maintaining platforms across the customer lifecycle, enforcing security and access control policies, and driving AI-powered tooling and automations. You'll gain di
Full-time
USD 136,900.00 - 185,300.00 per year
Tempe, Arizona
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19d ago
Vaco is partnering with a well-known, fast-paced retail organization to hire an Executive IT Support Specialist to provide high-touch, white-glove support to senior leadership and corporate teams. This role is less about traditional ticket volume and more about presence, communication, and reliability in high-visibility situations. You will be the go-to person for executive technology needs (mostly Microsoft O365 applications), ensuring meetings run smoothly, devices work without friction, and l
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Contract
$35
Remote
•
Today
At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what's next. ROLE The Ntech Engineering Operations team at Netflix focuses on optimizing operational efficiency by streamlining and aut
Full-time
USD 225,000.00 - 360,000.00 per year
Remote or New York, New York
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Today
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But thi
Full-time
USD 137,700.00 - 241,000.00 per year
Remote or Albany, New York
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Today
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But thi
Full-time
USD 123,900.00 - 216,800.00 per year
Remote or San Francisco, California
•
Today
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But thi
Full-time
USD 137,700.00 - 241,000.00 per year
Remote or San Francisco, California
•
Today
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But thi
Full-time
USD 116,400.00 - 192,100.00 per year
Remote
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Today
Role: NICE CXone (CX1) Specialist / Engineer Please share profiles. Role Overview The NICE CXone Specialist is responsible for configuring, managing, and optimizing the NICE CXone cloud contact center platform. This role supports customer service operations by building call flows, maintaining integrations, and ensuring system performance and reliability. Key Responsibilities Configure and administer NICE CXone modules (ACD, IVR, WFM, Reporting, etc.)Design and maintain call flows using CXone Stu
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Full-time
Up to $110,000
Remote
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20d ago
Job Description: Twilio Flex Developer / Engineer Role Overview We are looking for a hands-onTwilio Flex Developerto design, customize, and implement cloud-based contact center solutions usingTwilio Flex. The ideal candidate will have strong experience in CPaaS, contact center workflows, and real-time communication integrations. Key Responsibilities Design and implementTwilio Flexcontact center solutions Customize Flex UI usingReact.jsand Twilio Flex Plugins Develop and integrateAPIs using No
Third Party, Contract
$60 - $65
Remote or Hybrid in Denver, Colorado
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17d ago
Introduction:Were hiring a Senior Applied AI Engineer to lead technical delivery on production AI engagements. This role involves designing architectures, writing code, integrating systems, and handing off operational systems to clients. This is a hands-on role focused on building and shipping systems using frontier models across platforms such as Microsoft Copilot Studio, Foundry, Anthropic, and OpenAI APIs, among others. You will work directly with clients, scope projects, architect solutions,
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Full-time
145000 - 165000
Remote
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23d ago
Job Title: Solutions Architect Amazon Connect Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the Role We are looking for an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions for innovative customers. This role is ideal for someone who has implemented Amazon Connect in real-wo
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Third Party, Contract
Depends on Experience
