We are seeking a motivated IT Helpdesk Technician to provide first-level technical support to end users across a variety of systems and applications. This role will be responsible for resolving day-to-day IT issues, managing access requests, and ensuring a high level of customer service in a fast-paced environment. Responsibilities Provide Tier 1 IT support via phone, email, and ticketing systems to resolve user issues in a timely mannerManage and track incidents and service requests using too