About the role We're looking for a customer-focused Desktop Support Specialist to deliver high-quality end-user support in a 50% Windows / 50% macOS environment. You'll be the face of IT for our employees and executives-troubleshooting issues, managing assets in ServiceNow, and serving as smart hands for our outsourced infrastructure team. Success in this role requires strong technical fundamentals, excellent communication, and a calm, service-first approach. What you'll do End-user support (Win