Boston, Massachusetts
•
Today
Position: Desktop Support engineer Location: Boston MA Duration: 6+ Months Job Details; Team Supervision & Support Manage and guide L1 support staff (helpdesk/operations) Provide mentoring, feedback, and training Guide the team on known issues and standard fixes Maintain knowledge base articles and FAQs Ensure the team follows all security procedures to maintain data security Incident & Ticket Management Ensure tickets are logged, categorized, and prioritized correctly Monitor respo
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Contract, Third Party
Depends on Experience















