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Charlotte, North Carolina

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3d ago

Job Title: IVR Business AnalystWork Location: Charlotte, NC(Onsite)Contract duration: 12+ months ContractC2C will workJob DescriptionKey Responsibilities Good understanding about Contact Center Technology(CCT) Concepts 7 + years of experience in technical writing of business requirements Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users an

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Depends on Experience

IVR Business Analyst

Charlotte, North Carolina

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4d ago

Title: IVR Business AnalystWork Location: Charlotte, NC (Onsite)Contract duration: 6+ monthsOpen for C2CKey Responsibilities Good understanding about Contact Center Technology(CCT) Concepts 7 + years of experience in technical writing of business requirements Reviews, analyzes, and evaluates information technology systems operations. Determines user needs and requirements and recommends ways to improve systems. Serves as primary point of contact between users and engineering/development staf

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Contract

Depends on Experience

IVR Business Analyst - Healthcare Payer

Remote

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3d ago

IVR Business Analyst Analyze and document business and functional requirements for healthcare payer IVR (member and provider use cases) Design IVR call flows, menus, prompts, decision trees, and transfer logic Translate business needs into BRDs, FRDs, user stories, and acceptance criteria Collaborate with stakeholders across claims, eligibility, benefits, and provider operations Work closely with IVR platforms. Ensure IVR solutions comply with HIPAA and healthcare payer regulations Support UAT,

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Contract

Depends on Experience

Senior Business Analyst Telecom & IVR

Charlotte, North Carolina

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18d ago

Experience 8+ years of business analysis experience, with a focus on telecom solutions, IVR systems, and conversational AI. Experience working with Kore AI platforms and telecom-related BSS systems." Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems. Strong knowledge of IVR systems, telecom solutions, Prompt Engineering and conversational AI platforms like Kore AI. Proficiency in creating business documen

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Full-time, Part-time, Contract, Third Party

IVR Product Owner

Remote

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2d ago

NO THIRD PARTY / NO AGENCIES / NO VISA CANDIDATES IVR PRODUCT OWNER with UX experience Job Description: Serve as Product Owner for IVR Applications that supports CLIENT Global Customer Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, developing, and curating new ideas, determining whi

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Contract

Depends on Experience

IVR Developer

Remote or New Jersey

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Today

IVR Developer with Dialog Flow Key Responsibilities: Design, develop, and deploy IVR systems integrated with Dialogflow and Google Cloud Platform Build and maintain XA-based solutions for availability and scale Collaborate with UX/product/engineering teams to define user flows Optimize IVR/NLP workflows and troubleshoot technical issues Ensure system reliability, security, and cloud compliance Document designs and participate across SDLC (Agile) Must-Have Qualifications: 7+ years of experience

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