Chicago, Illinois
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Today
About the Role The AI Knowledge Architect (customer support) role sits within the Global Digital Experience (GDX) team and is responsible for building and maintaining the knowledge portion of the brain of our customer-facing AI agents. You will develop the knowledge needed by LLMs to craft empathetic responses, design conversational logic, and provide business context that allow our AI agents to respond against complex customer problems autonomously. You will be the connector between expressed
Full-time
USD 146,000.00 - 162,000.00 per year
















