Duration: 1 YearSkillset: Band-3 DSS with Networking SkillsSite Address: Chicago IIlinoisResponsibilities Service Management Maintain high performing service support team of onsite EUC Support. Owner of all IAI Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required As owner of the escalation process the Site Service Leader will take ownership of major incidents t