This role provides IT support for a client of ours in Chicago! Key Responsibilities Provide end-user support for hardware, software, and network-related issuesLog, track, and resolve incidents and requestsMonitor systems and respond to outages or performance issues in a timely mannerFollow established troubleshooting, documentation, and escalation proceduresWork closely with team members to maintain reliable and consistent system operations Core Skills Onsite IT supportServiceNow)Strong custom