Description A higher-level IT Service Desk team is seeking a Help Desk Technician to provide remote support for a contract position. In this role, you will serve as the first point of contact for end users, responding to calls and emails, diagnosing technical issues, and guiding users through troubleshooting steps for both software and hardware. Responsibilities include logging and managing incidents, escalating complex issues to Tier 2 support, performing installations and configurations, and d