due to Federal Compliance ServiceNow Expertise o Strong knowledge of CMDB module, CI classes, and relationships. o Experience with Discovery, Service Mapping, and Integration Hub ETL. o Familiarity with ITOM and ITSM processes (Incident, Change, Problem). ITIL Framework o Solid understanding of Configuration Management principles and ITIL v4. Data Management o CI lifecycle management, data normalization, and duplicate elimination. o Automated discovery and reconciliation tools. Integration &