RESPONSIBILITIES: Kforce has a client that is seeking a Process Manager ITSM Service Desk in the south Florida area. Summary: This role is responsible for governing and optimizing Service Desk services delivered by Company's strategic service provider (DXC). This role serves as the primary operational owner for end-user support services, ensuring service quality, SLA performance, customer experience, and continuous improvement across all Service Desk functions. Rather than executing day-to-day