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IT Infrastructure Engineer V - ITSM, ITIL, VoIP, PSTN

Duluth, Georgia

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Today

Job Summary: The Support Engineer serves as a technical subject matter expert (SME) for enterprise contact center platforms, including NICE CXone and associated telephony, routing, and integration components. This role is responsible for resolving complex incidents, leading root cause analysis (RCA), and ensuring platform reliability across a 24/7 support environment. This position operates as the final escalation point following Tier 1 and Tier 2 triage, focusing on high-impact P0/P1 issues, pl

Full-time

USD 128,700.00 - 166,430.00 per year

Sr. Manager, IT Support Operations

Remote

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25d ago

Overview: this person will lead and continue maturing the delivery of end user support services across a complex, multi-site healthcare organization. Will have direct accountability for service desk operations, desktop and field support, endpoint services, IT asset management, and identity and access management functions. Ideal Candidate + What we''re looking for: Hasbuilt or significantly matured a support operations function not simply managed one. A leader who has implemented and sustained

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Full-time

$140000

IT Customer Support - Senior/Specialist - Supervisor

Remote or Olympia, Washington

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Today

Salary : $84,120.00 - $113,148.00 Annually Location : Thurston County - Olympia, WA Job Type: Full Time - Permanent Remote Employment: Flexible/Hybrid Job Number: 2026-3304-03953 Department: Liquor and Cannabis Board Division: Information Technology Services Opening Date: 05/08/2026 Description WSLCB Vision Safe communities for Washington State Mission Promote public safety, public health, and trust through fair administration and enforcement of liquor, tobacco, cannabis and vapor laws. This rec

Full-time

USD 84,120.00 - 113,148.00 per year

Freshservice Administrator / ITSM Analyst

Remote

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5d ago

Freshservice Administrator / ITSM Analyst Role Summary Initech Global is seeking a Freshservice Administrator / ITSM Analyst for a 3-month contract engagement with potential extension based on successful execution of the role. The role is hybrid preferred, with onsite presence preferred when possible. A fully remote arrangement may be considered for the right US based candidate with the required Freshservice, ITSM, and ITIL experience. This role will support the review, cleanup, configurat

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Contract, Third Party

Depends on Experience

Cartersville IT Field Engineer

Atlanta, Georgia

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Today

Job Description Position Summary This is an on-site position responsible for providing superior customer service and quality technical support for internal employees and external collaborative business partners. The ITFE will work as a part of a team to support employees located at a large construction jobsite in Cartersville, GA. Responsibilities Interacts in-person, via telephone, email, IM, and web interface to assist users.Analyzes, prioritizes, troubleshoots, and resolves technical issue

Full-time

Technical Peoplesoft Application Manager

Remote

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3d ago

Step into a leadership role where youll shape the future of enterprise systems and drive impactful IT initiatives. Long Term Contract Remote $100/hr ERP Systems, Enterprise Applications, ITSM Frameworks, ITIL, PeopleSoft ,Oracle Cloud, Change Management. This individual will build and maintain a Peoplesoft infrastructure in Oracle cloud and manage a team for operational day to day work as well as major PeopleSoft upgrades. Were looking for a hands-on IT leader to oversee enterprise applicatio

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Full-time

95 - 100

IT Support & Operations Consultant V, Network/Telephony

Duluth, Georgia

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Today

Job Summary: This role is responsible for supporting, maintaining, and optimizing data, reporting, and analytics capabilities across enterprise contact center platforms, including NICE CXone and associated reporting, analytics, and data integration tools. The Data & Reporting Support Engineer serves as the primary technical resource for reporting issues, data quality concerns, and performance analytics, ensuring accurate, timely, and actionable insights for operations, leadership, and regulatory

Full-time

USD 116,200.00 - 150,260.00 per year

SN AI Cotrol Tower Architect / SME

Remote

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13d ago

Location: REMOTE# of Positions: 1Eligibility: OpenClient Name / Domain: BFSIBill Rate: $?? per hourEmployment Mode: Contract / Corp-to-CorpContract Duration: 6+ mos. ContractExperience: 12+ yearsSkills: ServiceNow AI Control Tower, Now Assist, SN AI Platform, Now Mobile, ITSM, SPM, CIS, ITIL, CMDBThe Ask? Client is looking for a ServiceNow Technical Consultant/ SME / Architect. Must have extensive experience implementing AI Control Tower. Skills and Experience Must have a thorough understanding

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Third Party, Contract

Depends on Experience

Associate Director, IT Storage & Cloud Engineering - OIT

Atlanta, Georgia

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Today

Discover Your Career at Emory University Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community. Description Be part of a leading academic medical center where your cloud and enterprise storage expertise helps advance patient care, drive groundbreaking research, and support world-class faculty. Emory Univ

Full-time

Unified Communications Engineer

Remote

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Today

Position Overview The Unified Communications Engineer serves as the senior technical expert for the design, implementation, and sustainment of enterprise voice, video, and collaboration services that support federal mission and business operations. This role monitors and optimizes the organization's telecommunications and unified communications (UC) environment, ensuring high availability, performance, and security while aligning to customer requirements, SLAs, and contract obligations. Key Res

Full-time

Senior ServiceNow Engineer/Developer with GXP experience

Remote

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3d ago

Senior ServiceNow Engineer/Developer with GXP experience Remote Project - 12 Months+ This is a hands-on technical role embedded directly within our organization, working large scale ServiceNow platforms for major customers. The successful candidate will own the delivery of a substantial backlog of enhancements and change requests across our ITSM and ITOM (Discovery) modules, while also serving as the primary escalation point for diagnosing and resolving platform issues. You will work closely wit

Easy Apply

Contract

Depends on Experience

Manager, Systems Operations & Service Delivery - Healthcare

Remote

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3d ago

The ideal candidate will bring strong experience in IT operations, ITSM/ITIL, infrastructure leadership, regulated environments, system modernization, incident management, and client-facing delivery. Qualifications & Experience: Bachelors degree in Computer Science, Information Systems, Engineering, or related field (Masters or PMP preferred). 10+ years in IT systems engineering, operations, or infrastructure leadership (Medicare MIS or healthcare platform experience preferred). 5+ years in

Easy Apply

Contract

Depends on Experience

Senior Microsoft 365 Engineer

Atlanta, Georgia

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Today

About Us Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders,

Full-time

Solution Engineer - Data Center Services

Remote or Pennsylvania

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Today

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and health

Full-time

Staff IT Engineer

Remote or San Francisco, California

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Today

Circle (NYSE: CRCL) is one of the world's leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle's platform includes the world's largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial insti

Full-time

USD 140,000.00 - 185,000.00 per year

Contact Center - CCaas (Five9 or AVAYA)

Remote

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5d ago

Job Role: Five9 Developer -- Remote Opportunity Job Summary We are seeking an experiencedFive9 Developerto design, develop, and support contact center solutions using the Five9 Intelligent Cloud Contact Center platform. The ideal candidate will have strong hands-on experience in IVR development, call flows, integrations, and CRM connectivity. Key Responsibilities Design and develop IVR call flows using Five9 StudioConfigure inbound and outbound call routing strategiesDevelop and maintain Five9

Easy Apply

Contract

Depends on Experience

Change Management Engineer

Remote

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Today

Position Overview The Change Management Engineer designs, implements, and governs ITIL-aligned change management processes that control modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and prioritizes change requests, conducts impact and risk assessments, and ensures changes are properly approved, scheduled, implemented, and reviewed to minimize service disruption while maintaining compliance and auditability. It works closely with operat

Full-time

Service Desk Operator

Remote

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5d ago

Position Details: Job Title: Service Desk Operator Job Type: Full-time Location: Hybrid/Remote, DC Dynanet Corporation Overview: Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The companys e

Full-time

Depends on Experience

Wireless Engineer - Senior

Remote

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Today

The Wireless Engineer - Senior provides senior-level engineering and operational support for SEC enterprise wireless services under the ISS contract. This role is responsible for Wi-Fi design, implementation, administration, and day-to-day management of Cisco-based wireless services. The engineer manages Cisco wireless infrastructure components, including access points, controllers, and management systems, and troubleshoots complex wireless issues. The position configures and manages mobility se

Full-time

USD 73,450.00 - 132,775.00 per year

F-35 Senior IT Project Manager | Active Secret clearance

Remote

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Today

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Program Delivery and Execution Job Qualifications: Skills: Capability Maturity Model Integration (CMMI), Information Technology Project Management, Microsoft Office Project Server, Work Breakdown Structures (WBS) Certifications: None Experience: 10 + years of related experience ship Required: Yes Job Description: Transfor

Full-time

USD 110,500.00 - 149,500.00 per year

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