ServiceNow Developer/CMDB & Configuration Governance Analyst
Farmington, CT
6 Months
Job Responsibilities:
• Serve as a liaison across Enterprise Services to support daily Project Surge activities and coordinate M8 data integration into the CMDB.
• Collaborate with Enterprise Services and M8 application owners to ensure M8 security metrics are identified, properly mapped, and supported by accurate CMDB CIs and relationships in alignment with APM processes
• Identify opportunities to update existing ServiceNow catalog items to automate CI relationships and to ensure the CMDB remains a high-fidelity source of truth for security posture.
• Maintain oversight of CMDB mapping governance to ensure CI structures and relationships remain accurate and reliable across ES Application portfolio of apps.
• Lead the design and deployment of dashboards and scorecards to track application technical lifecycle posture, configuration completeness, and key data quality and operational metrics.
• Identify and communicate risks and issues related to configuration integrity or data quality, providing recommendations for mitigation and driving process improvements.
• Support the development, refinement, and reporting of enterprise technical health metrics, ensuring consistent visibility into application health trends, remediation progress, and technical debt posture across the organization
Required Qualifications:
• 5+ years of experience in IT service management, configuration management, application portfolio management, or related roles.
• Experience with ServiceNow CMDB, CI structures, relationship modeling, and data governance.
• Understanding of the Technology Reference Model (TRM) module in ServiceNow and how software and hardware lifecycle standards are incorporated into enterprise application management.
• Strong cross collaboration skills to work effectively with multiple stakeholder groups across the organization.
Experience building or supporting dashboards and scorecards for lifecycle, configuration, or application reporting.
• Some experience or foundational understanding of scripting languages (such as Python or PowerShell) to support automation or data processing activities.
• Strong written and verbal communication skills for developing SOPs, documentation, and data quality reporting.
Required Education:
• Bachelor’s degree in computer science, Management of Information Systems, or related business discipline(s) or equivalent years of related experience
Mandatory skills: ServiceNow CMDB, ITSM, Cybersecurity
Regards,
Vikram Raj
I
Symphony Corporation | Madison, WI | A SEI-CMMI Level 4 Company
We synchronize business, technology, and people
Never miss an opportunity! Create an alert based on the job you applied for.