Top Skills' Details 1. 3 years of IT Support experience with a mid-to-large size org (more hardware heavy preferred - will be imaging) 2. Excellent Customer Service skills 3. Active Directory Primary Responsibilities: Resolve Tier 1 and 2 technology issues received via IT ticketing system, and resolves or forwards to a designated IT team member Handle escalation requests in a timely manner Format, install, set up, image and maintain desktop and laptop computers based on end user specifications