Genesys Cloud EngineerIntroduction:The Genesys Cloud Engineer is responsible for designing, implementing, and supporting IVR/ACD scripts, voice, chat, and email routing. This role requires expertise in Genesys PureCloud and contact center technologies to ensure efficient and effective communication solutions. Responsibilities:Design, stage, configure, and implement IVR/ACD scriptsAdminister and support Genesys Cloud (PureCloud) and contact center technologiesDevelop and deliver architect flows,