Description:
Seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.
Responsibilities Include:
Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements.
Build secure, reliable integrations using REST, SOAP, webhooks, IntegrationHub, MID Server, and related technologies.
Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows.
Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile.
Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions.
Troubleshoot complex platform, integration, data, and performance issues.
Apply development standards, security controls, automated testing, code review, source control, and release-management practices.
Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities.
Skill Required / Desired Amount of Experience
ServiceNow development and configuration- Required 4 Years
JavaScript and ServiceNow client-side and server-side scripting- Required 3 Years
API integration design, security, and troubleshooting- Required 2 Years
REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring- Required 2 Years
ServiceNow ITSM processes and modules- Required 2 Years
Flow Designer, IntegrationHub, Service Catalog, ACLs, and automated testing- Required 2 Years
ServiceNow data models, tables, reference relationships, and CMDB- Required 2 Years
User-centered solution design, accessibility, security, and maintainability- Required 2 Years
Testing, code review, source control, and release-management practices- Required 2 Years
Analytical, troubleshooting, documentation, and communication skills- Required 3 Years
Collaboration with technical and non-technical stakeholders- Required 3 Years
Employee Center, Service Portal, UI Builder, and configurable workspaces- Required 2 Years
ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search- Required 2 Years
Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification- Required 2 Years
Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine- Desired 2 Years
Automated deployment pipelines, Agile delivery, and DevOps practices- Desired 2 Years
Question 1
In what city and state does your candidate currently reside?
Question 2
Role requires the candidate to be ON SITE 3 days/week (NO EXCEPTIONS). Local Richmond candidates preferred due to ON SITE requirements. If selected, does your candidate agree to this arrangement? *Parking is not provided for contractors.
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