Description Summary of Job Function The Rollout Helpdesk Shift Supervisor role is responsible for managing the operation of the team on their respective shift. This role is crucial to ensuring customer requirements are met in terms of communication, priorities, escalations and resolving incidents and requests. The Rollout Helpdesk Shift Supervisor provides leadership and support to the Rollout Helpdesk team and will drive a culture of continual process improvement within the team under the guida