New York, New York
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Today
The Desktop Support Analyst Tier II provides advanced technical support for desktop-related incidents and service requests. The role involves troubleshooting complex technical issues, researching solutions, and working with Tier I support and other IT teams to resolve incidents and fulfill service requests. The Desktop Support Analyst Tier II is responsible for accurately documenting incidents, prioritizing and managing tickets, and escalating incidents to higher-level support as needed. This r
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