Description
The Technology Support Specialist serves as a frontline technical resource supporting customers and dealers with both machine-related and digital technology solutions. This role is responsible for diagnosing and resolving issues through phone, chat, and other remote support channels, while delivering a high-quality customer experience.
The ideal candidate possesses strong troubleshooting skills and hands-on experience with heavy equipment systems, including electrical diagnostics, fault code analysis, and machine performance issues. In addition, this individual will support digital technologies.
This position requires the ability to interpret technical documentation and wiring schematics, identify root causes, guide customers through resolutions, and appropriately escalate complex issues. Successful candidates combine mechanical aptitude, technical curiosity, and strong communication skills to effectively support customers in a fast-paced environment.
Key Responsibilities
Provide technical support to customers via phone, chat, and digital channels.
Diagnose and troubleshoot machine, electrical, and digital technology issues.
Interpret wiring schematics, service information, and technical documentation.
Support Caterpillar digital solutions, telematics, and connected machine technologies.
Document customer interactions, troubleshooting steps, and resolutions.
Collaborate with internal teams to resolve complex technical issues.
Deliver a positive customer experience while maintaining ownership of support cases.
Top Skills
Heavy Equipment Diagnostics & Troubleshooting
Electrical Systems & Schematic Interpretation
Technical Customer Support & Communication
Skills
engineer support, heavy equipment, wiring layouts, Support, Troubleshooting, Customer service
Top Skills Details
engineer support,heavy equipment,wiring layouts
Additional Skills & Qualifications
Heavy equipment, construction equipment, or diesel engine troubleshooting
Electrical and electronic diagnostics
Reading and interpreting wiring schematics and service manuals
Root cause analysis and problem-solving
Fault code diagnostics and troubleshooting
Telematics and connected equipment technologies
Remote technical support (phone, chat, email)
Customer service and conflict resolution
Technical documentation and case management
Microsoft Office and support ticketing systems (Salesforce, ServiceNow, etc.)
Knowledge of hydraulic, electrical, and mechanical systems
Parts and service support experience
Ability to multitask in a fast-paced support environment
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of Peoria, IL.
Pay and Benefits
The pay range for this position is $28.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Peoria,IL.
Application Deadline
This position is anticipated to close on Aug 12, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-006201933
- Posted 20 hours ago
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