Contract Details - Location: Philadelphia, PA - Duration: 03/27/2026 through 06/30/2026 About the Opportunity This role serves as the first point of contact for end users, providing Tier 1 service desk support. You will troubleshoot and resolve incidents across hardware, software, operating systems, and peripherals; escalate Tier 2 issues as needed; and ensure an excellent customer service experience. The position requires strong troubleshooting, documentation, and communication skills, with an