Phoenix, Arizona
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Job Title: ITSM Product Owner Location: Phoenix AZ Focus: ITSM processes & operational governance Key Highlights: Own Incident, Problem, Change & Knowledge management roadmapDefine major incident handling & post-incident reviewsEnsure audit compliance & governance controlsImprove service desk experience & workflowsDrive KPIs like MTTR, FCR, change success rate Purpose: Own the roadmap and backlog for ITSM processes and user experience to improve operational consistency, control execution, and s
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