Role: Sr BSA with Genesys Contact Center Duration: 6 months Location: ONSITE- Phoenix AZ Descriptions: We are seeking a highly skilled and experienced Senior IT Systems Analyst with a strong background in Contact Center operations to join our Contact Center Transformation Program. The ideal candidate will work closely with the product owner and business stakeholders to create a charter, vision, backlog, epics, features, and more. This individual will coordinate and support new feature process