Business Analyst I Location: Plano, TX Work Schedule: Hybrid 5 days onsite / 5 days remote (rotational) Qualifications & Skills Excellent customer service and communication skills (verbal and written)Proven ability to diffuse tense or emotional situations calmly and effectivelyStrong problem-solving skills with attention to detailExperience in a call center or customer service environment requiredMortgage servicing center experience strongly preferredAbility to navigate multiple systems and tool