Role: CSAT Agent Location: ONSITE- Plano, TX Duration: 6+ months Serve as the primary contact for helpdesk support during decommission.Log, track, and resolve user issues efficiently.Escalate complex problems to technical teams and follow up on resolutions.Maintain accurate records of helpdesk activities and prepare reports.Ensure compliance with organizational standards and SLAs. Required Skills: Experience in helpdesk or support coordination roles.Strong organizational and communication skill