Job Title - Service Design Analyst / ServiceNow Workflow Design and Optimization Location - Chicago, IL (Remote) ROLE_DESCRIPTION ServiceNow Workflow Design and Optimization Analyze Business Requirements: Partner with service owners to understand their service delivery processes, pain points, and customer service objectives, translating needs into clear, actionable ServiceNow workflow requirements. Design User-Centric Workflows: Create ServiceNow workflows, catalogs, request forms, and approval