The client is seeking an experienced Genesys Subject Matter Expert (SME) to assess, optimize, and stabilize an existing Genesys contact center implementation. This role requires a hands-on, consultative professional who can evaluate the current state, provide recommendations, and execute approved improvements across IVR, routing, reporting, dashboards, and analytics. The engagement will be outcome-driven, with defined weekly and monthly deliverables following an initial assessment phase. Key Res