Description: On-site 5 days/week in Overland Park, KS Our client seeks a Tier II Helpdesk Specialist to provide onsite technical support for desktops, laptops, printers, peripherals, and core applications. The specialist will record, triage, and resolve incidents through the service desk, perform troubleshooting and preventative maintenance, support software releases and rollouts, and escalate issues as needed. The role will document resolutions, deliver customer-focused service, and adhere to