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Job Title: IT Operations Support Engineering Lead Location: Richmond, VA Work Model: Hybrid (Onsite 3 days/week) Job Summary We are seeking an experienced IT Operations Support Engineering Lead with 10+ years of experience leading IT operations and support teams. The ideal candidate will have expertise in L2/L3 production support, major incident management, ITIL best practices, and Google Cloud Platform (Google Cloud Platform). Experience with AI technologies is a plus. Key Responsibilities L
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