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Remote

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Today

Position: IVR Conversational Designer Location: Remote Duration: Long Term Contract Mandatory skills Experience designing for cross channel experiencesUnderstanding of machine learning and AI interfacesEffective communication and storytelling skillsProficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon LexExperience in prompt engineering and working with LLM and RAG systemsFamiliarity with working in an established design systemUnderstanding of content strat

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Contract

Depends on Experience

Conversation Designer IVR Implementation_REMOTE(Ocassional Travel)

Remote or Hybrid in Providence, Rhode Island

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Today

Role: Conversation Designer IVR Implementation Locations: Onsite (USA) Providence, Rhode Island (hybrid monthly travel) Remote with occasional travel to client office. Contract_W2 Domain: Product Manager / Product Owner (Chatbot) Mandatory Skills: Experience designing for cross channel experiences Understanding of machine learning and AI interfaces Effective communication and storytelling skills Proficiency with design tools and conversation platforms, such as Figma, DialogFlow, Amazon Lex Exper

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Contract

$60 - $70

IVR Architect

No location provided

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Today

Job title:- IVR Architect Job location:- Remote position Job description:- Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex). Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications. Develop and maintain a modular IVR componen

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Third Party

BSA - IVR

Hybrid in Newark, New Jersey

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Today

Role preferred to be hybrid, in either Newark, NJ or Ft. Washington, PA offices. Open to remote. This is a long term contract position with a leading Financial firm. Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective contact center/IVR solutions. The ideal candidate will have a proven track record in supporting AI-driven transformations in the IVR and chatbot space. This role requires a deep understanding of customer se

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Contract

Depends on Experience

Nice CXOne IVR Lead Developer

No location provided

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14d ago

About the Role: We are seeking a highly skilled NICE CXone IVR Lead to drive the design, development, and optimization of IVR (Interactive Voice Response) solutions on the NICE CXone platform. The ideal candidate will have extensive experience in CXone Studio, IVR call flows, ACD, speech analytics, bot integrations, and omnichannel contact center solutions. Key Responsibilities: Design, develop, and enhance IVR call flows using NICE CXone Studio. Lead the end-to-end implementation and i

Third Party

Product Manager-IVR

Denver, Colorado

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19d ago

Serve as main POC for clients and business partners across assigned products. Drive daily/weekly/monthly communications from supervisor to VP/C-suite level. Deliver executive presentations and manage stakeholder expectations. Leverage strong product/technical acumen (AI, ML, contact center tools like IVR, call analytics). Support client success for human-centric AI solutions (behavioral insights, conversational bots, simulations). Collaborate with data science and product teams; no direct team m

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Third Party, Contract

IVR with Devops Engineer || Contract || Charlotte, NC(onsite)

Charlotte, North Carolina

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Yesterday

Total experience 6 to 10 yrs.3+ years Hands on experience in orchestrating CI/CD pipelineIVR contact center domain knowledgeSwarm deployments concepts and knowledge.Hands-on experience in Argo CD Kubernetes deploymentsProficient in Unix commands and SQL queries.Experience in using AppDynamics, DatadogAvaya experience portal (AEP) experience good to have 6 - 10 years of experience.Follows company software development lifecycle to design, code, configure, test, debug, and document system and appli

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Contract

Depends on Experience

IVR Business Analyst

Charlotte, North Carolina

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Today

RESPONSIBILITIES: Kforce is immediately seeking an experienced IVR Business Analyst in support of our enterprise telecommunications and mass media client based in Charlotte, NC. As a Senior Business Analyst, you will lead customer journey discovery, system analysis, and requirements definition across IVR and IVA platforms, playing a key role in shaping the future of conversational customer experiences. Customer Experience & Stakeholder Engagement (30%): * Lead customer experience discovery sess

Third Party, Contract

$42.50 - $55.00 hourly

IVR Business Analyst

Stamford, Connecticut

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Today

RESPONSIBILITIES: Kforce is immediately seeking an experienced IVR Business Analyst in support of our enterprise telecommunications and mass media client based in Stamford, CT. Summary: This role plays a critical part in reimagining the customer experience through AI driven self service, with a focus on unifying and optimizing customer journeys across Conversational IVR and IVA platforms. You will lead customer journey discovery, system analysis, and requirements definition to support large scal

Contract

$41.94 - $54.04 hourly

IVR Call Center BSA

Indianapolis, Indiana

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Today

W2 ONLY, NO C2C EST/CST Time Zone Candidates ONLY Top Skills REQUIRED: 1) 7 plus years experience as a Business Systems Analyst 2) IVR call center experience 3) Has gone through a conversion of legacy IVR call center to AI enabled platform (MUST HAVE) Description Job Description: We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-

Full-time

USD 65.00 - 75.00 per hour

Lead Software Engineer- IVR & Omnichannel APIs

Remote

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Today

Become a part of our caring community and help us put health first Humana is seeking a self-driven and collaborative Lead Software Engineer to join our Interactive Voice Response (IVR) team. In this role, you will deliver innovative IVR solutions and develop robust omnichannel APIs for our enterprise platforms. You will have the opportunity to drive the success of a high-impact, customer-facing application within a Fortune 50 company, working closely with multiple teams throughout the software d

Full-time

USD 129,300.00 - 177,800.00 per year

Technical Product Owner ( with Twilio Insights / IVR Reporting experience )-Remote

Remote

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6d ago

Title - Technical Product Owner ( with Twilio Insights / IVR Reporting experience ) Location-Remote Duration Contract Skills needed Seasoned Product Owner with 8+ years of experience as Technical Product Owner Must have skills o DB knowledge with hands on SQL skills to handle complex needs o Familiar with end-to-end Inbound Twilio Call Center operations o Interpersonal skills with the ability to handle demanding stakeholders o Ability to convert complex business needs into User Stories with cl

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Contract

Depends on Experience

IVR Developer

Remote or New Jersey

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14d ago

IVR Developer with Dialog Flow Key Responsibilities: Design, develop, and deploy IVR systems integrated with Dialogflow and Google Cloud Platform Build and maintain XA-based solutions for availability and scale Collaborate with UX/product/engineering teams to define user flows Optimize IVR/NLP workflows and troubleshoot technical issues Ensure system reliability, security, and cloud compliance Document designs and participate across SDLC (Agile) Must-Have Qualifications: 7+ years of experience

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Contract

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