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10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects. Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives. Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service. Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions. Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communi
Easy Apply
Contract, Third Party
Depends on Experience















