Job#: 3057100 Job Description: About the roleWe're looking for a Program Manager who brings structure to large, cross-functional technology programs. You'll set up program governance, run the meetings that keep work moving, and make sure decisions turn into owned, tracked actions.
A large part of the role is managing technology lifecycle and obsolescence work. You'll partner closely with our Data and ServiceNow teams. We also want someone who uses AI tools, especially Microsoft Copilot, every day to work faster, organize plans and produce clear materials for stakeholders.
Key responsibilitiesProgram leadership and governance- Lead large, complex programs made up of several workstreams, from initiation through delivery and closure.
- Design and set up the program's governance: steering committees, working groups, decision rights, RACI, escalation paths and a reporting cadence.
- Build and maintain integrated program plans, roadmaps, milestones and dependency maps.
- Track and manage risks, issues, assumptions and decisions (RAID), and escalate them early.
- Produce clear status reports, dashboards and executive updates for senior leaders.
Meetings, notes and follow-through- Schedule and run effective meetings, including steering committees, workstream syncs and stakeholder reviews, each with a clear agenda and outcome.
- Capture accurate notes, decisions and action items, and send them out promptly after each meeting.
- Own follow-up: assign actions, track them to closure and hold owners accountable for dates.
Technology lifecycle management and obsolescence- Apply Technology Lifecycle Management (TLM) principles across the full lifecycle: planning, acquisition, deployment, maintenance and support, refresh, and retirement.
- Find and track hardware, software and platform assets that are nearing end of life, end of support or end of sale.
- Build obsolescence roadmaps, remediation plans and refresh schedules with Enterprise Architecture, Infrastructure and application teams.
- Help evaluate risk, cost and business impact so leaders can prioritize upgrades, replacements and decommissioning.
- Keep lifecycle data accurate and support compliance with technology standards.
Data and ServiceNow program delivery- Manage projects with the Data teams, including data integration, reporting, analytics, data quality and migration work.
- Manage projects with the ServiceNow teams, including ITSM, ITOM and CMDB work, workflow automation, platform upgrades and new module rollouts.
- Turn business needs into clear requirements, scope and delivery plans that technical teams can act on.
- Use data from ServiceNow and the CMDB to support lifecycle tracking, asset visibility and program reporting.
AI-enabled productivity with Microsoft Copilot- Use Microsoft Copilot in Teams, Outlook, Word, PowerPoint, Excel and Loop as part of everyday work. Examples:
- Summarizing meetings, capturing decisions and drafting follow-up emails
- Creating presentations, status reports, charters and briefing documents
- Organizing tasks, building plans and tracking action items
- Analyzing data and producing insights for decision-making
- Share Copilot best practices and help the team adopt AI-assisted ways of working.
Required qualifications- Bachelor's degree in Information Technology, Computer Science, Business or a related field, or equivalent experience.
- 7+ years of program or project management experience, including leading large, multi-workstream technology programs.
- A track record of setting up program governance and running programs with senior stakeholders.
- Working knowledge of Technology Lifecycle Management and technology obsolescence, such as EOL/EOS tracking, refresh planning and decommissioning.
- Hands-on experience managing Data projects and ServiceNow projects.
- Strong meeting facilitation, note-taking and action-tracking skills.
- Daily, confident use of Microsoft Copilot and the Microsoft 365 suite to create materials, organize work and plan.
- Excellent written and verbal communication, including the ability to summarize complex topics for executives.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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