Job Description:
Salesforce Project Management Experience
SaaS projects
PMP
Responsibilities:
· Manage delivery of Salesforce Service Cloud, Certus Suite workstreams to agreed scope, schedule, budget, and quality expectations.
· Partner with Product and Scrum Masters to align portfolio priorities, sprint planning, and delivery capacity across active and upcoming workstreams.
· Coordinate sprint-level delivery across Salesforce, API, QA, UAT, and integration teams, ensuring dependencies, blockers, and handoffs are actively managed.
· Maintain project plans, risk registers, dependency maps, and RAID logs across parallel workstreams to support proactive project control.
· Facilitate change control processes, including impact analysis, stakeholder approval, release scheduling, and communication of scope, timeline, or budget impacts.
· Produce executive status reports, steering committee decks, and milestone burn-down dashboards that clearly communicate progress, risks, decisions, and upcoming milestones.
· Manage vendor and third-party delivery commitments, including SLA tracking, deliverable follow-up, issue escalation, and coordination of vendor dependencies.
· Ensure project artifacts are organized, version-controlled, and accessible for audit, support, onboarding, and knowledge transfer.
· Facilitate lessons learned, post-implementation reviews, and continuous improvement actions following major releases.
· Performs other duties as assigned.
Qualifications:
· Proven experience as project manager or equivalent/comparable position.
· Demonstrated ability to manage multiple projects, workstreams, priorities, dependencies, risks, and stakeholders concurrently.
· Strong understanding of project lifecycle methodologies, including Agile, Waterfall, and hybrid delivery approaches.
· Ability to work independently with minimal supervision while maintaining accountability for outcomes.
· Strong presentation, facilitation, and documentation skills.
· Exceptional verbal and written communication skills with the ability to tailor messaging for executive, technical, and business audiences.
· Ability to identify risks, evaluate alternatives, and implement effective solutions.
· Proven ability to influence cross-functional teams and drive alignment among diverse stakeholders.
· Strong attention to detail with the ability to analyze data, reconcile information, and ensure accuracy in deliverables.
· Proficient in Microsoft 365 applications and productivity tools, including Outlook, Word, Excel, PowerPoint, and Teams.
· Working knowledge of project delivery and collaboration platforms, including Salesforce, Jira, and TaskRay.
· Adaptable and resilient in a rapidly changing environment.
· Self-motivated and results-oriented with a strong sense of ownership and accountability.
· Bachelor’s degree required.
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