The following requirement is open with our client.
Title : Senior Amazon Connect Chat Engineer
Location : Remote
Duration : 12 Months
Relevant Experience : 10+
Detailed Job Description:
We are looking for an experienced Senior Amazon Connect Chat Engineer.
Job Responsibilities:
· Analyze Bot Attacks Technical Product Owner.
· Administer Amazon Connect Chat environments
· Build and support chat routing and flows
· Support Parloa and AI Agent integrations
· Troubleshoot chat session, transfer, and routing issues
· Manage chat authentication and identification workflows
· Support intent containment and chat analytics
· Configure contact flows, prompts, and participant experiences
· Support chatbot releases and production deployments
· Analyze customer experience metrics and containment performance
· Partner with Product, BX, and Service Center Operations teams
Must Have Skills:
· Amazon Connect
· Contact Flows
· AWS Lambda
· CloudWatch
· API Gateway
· DynamoDB
· S3
· Conversational AI integrations
Thanks and Regards,
Goutham Eluri
Technical Recruiter
ASCII Group LLC.
38345 W. 10 Mile Rd, Ste.#365; Farmington, MI 48335 Office:
Email: Website: